ERROR CODE 1:86001S:89001S:9C:-13561655840

I just chatted with support on this and they told me that my son's EA account didn't even exist. They couldn't find his Xbox Gamertag nor his email address. Furthermore, none of my kids are listed in the Family Management section in my EA account. What's weird is that I can still sign into his EA account with this email address, BUT it send the verification to my email address.

I think the issue is with the underage EA accounts being linked on the backend but Battlefield 6 doesn't recognize that. My son has been playing PvZ; Garden Warfare 2 for years with an EA account so I don't know why they can't see an account for him.

TLDR;  "Further updates will be shared via our forums and also the Twitter channel. Please keep an eye on them for the new updates."

Having the same exact issue. My son has no age restriction limits but cannot play the game anymore. I can login to my profile and play just fine. I've gone as far as to adjusting his birth year in Microsoft Account settings to try to see if there was some weird glitch but as of yet, nothing is working. Frustrating.

I had to check the screen names on these posts because they sound 100% exactly like my issue! I was able to play, but my son who has no restrictions, was not. Getting the error screen while queuing up at the title screen. Now, I can't even get into a game. I assumed it was some type of age restriction but he has no restrictions.

Will do. No solution found yet. 

I posted this morning… I’m glad it’s not just me then…

my profile works fine but my sons profile doesn’t work now after season 1 release.

I’ve tried:

deleting saved data on both profiles

reinstalling the game

restarting router and Xbox

and still nothing seems to work.

Our issue is on my sons account as well and we were told it’s an age restriction error however we have him set as an adult so makes no sense. 

I submitted a ticket but there is no way of checking its progress or knowing if it will ever get looked at.

Same here, the issue is only on my son's profile. please let me know if you find a solution.

Also to those that have been here lots before, does it actually help posting here? Like does someone from EA actually read these? Or am I just wasting my time?? 

I should add, mine is the digital version. Not disk.