Forum Discussion

Phanzor's avatar
Phanzor
Seasoned Newcomer
6 days ago

Error on the splash screen

"Failure during update process"
I've thrown the book at it. Windows updates, driver updates, uninstalls, re installs, put it on another drive, disable DLC's, reinstall AC, wipe EA from appdata, firewall rules, antivirus exclusions, checked for interfering open processes, vpn's, clearing cache, etc. I'm running out of things to try and the best part is that there are NO LOGS at this point in the startup process. Played the beta with no issues.
I'm at a loss, If anyone has any Ideas for what to try or had a similar issue I'm all ears.

2 Replies

  • Phanzor's avatar
    Phanzor
    Seasoned Newcomer
    5 days ago

    Update on this:
    I was wrong about there not being logging. I did end up finding a DMP file at %LocalAppData%/CrashDumps. Ill investigate fuethure with WinDbg later but the error print is:

    (2504.6a94): Security check failure or stack buffer overrun - code c0000409 (first/second chance not available)
    Subcode: 0x3 FAST_FAIL_CORRUPT_LIST_ENTRY 

    Edit:

    FAILURE_BUCKET_ID: FAIL_FAST_CORRUPT_LIST_ENTRY_c0000409_gameoverlayrenderer64.dll!Unknown

    gameoverlayrenderer64.dll is the steam overlay. renamed it and then got another dmp for windows.storage.dll

    FAILURE_BUCKET_ID: FAIL_FAST_CORRUPT_LIST_ENTRY_c0000409_windows.storage.dll!TryShellExecuteHooks


    Guess the next testing is to play with some of win defenders settings as it relates to memory

    Edit:
    None of the additional debugging I did provided any new insight or path forward so guess ill be refunding this title. Even tried safe mode to no avail xD. Not formatting my PC to play a game, and thats about the last thing to try.

  • Using Steam on a Windows PC

    When I try to run the game for the very first time, I keep getting "Failure during update process". I've run verify integrity, and I've deleted and reinstalled the game 2x. I'm still getting the issue. 

About Battlefield 6 Technical Issues

Having issues with Battlefield 6? Join here to find help with connectivity, performance issues, crashes and more.1,423 PostsLatest Activity: 7 minutes ago