False Advertising - Phantom Upgrade

Question

I am posting this because EA appears to be, intentionally or not, scamming players who have bought the game on 2 different platforms. I purchased the phantom edition on Steam initially along with the standard edition on PS5 as I play in 2 different places and having the game on 2 different machines is helpful.

Early in season 1 I decided to buy the phantom upgrader on PS5 as well since the PS store listing of the product stated that it included a BFPro token (see screenshot below). Note, there is no mention whatsoever in this listing that the BFPro token must be redeemed in the season of purchase, and no mention of season numbers whatsoever. Given my Phantom Edition on Steam already gave me access to BFPro, it would literally be useless to me on PS5 if it didn't act like a regular currency. However, the forum post linked below seems to imply that the BFPro token only gets you access to BFPro in the "season of first play".

BF Pro & Phantom Edition — Season 2 Clarification Needed | EA Forums - 13194218

This disclaimer is NOWHERE to be seen on either the Playstation or Steam listings of the Phantom Upgrade pack (again, see screenshots below). As such, I bought the pack under pretenses that I would be able to use it, and now EA is suggesting that I don't have access to it due to a disclaimer that was not communicated to me at the point of purchase?

Furthermore, this reddit post shows that phantom edition cosmetics now transfer between platforms despite not doing so at launch. This now means that the second Phantom Edition literally offers NO BENEFIT for $40 AUD.

I have already sent 10+ emails to EA support over this issue and have been told to post here to have it addressed after being passed around from agent to agent. This treatment of a paying customer is very disappointing to say the least.

In Australia, this is type of misleading advertising is against the law. If it is a mistake, I would like an EA representative to acknowledge it and rectify the situation for me and users like me who bought two copies of the phantom edition thinking that it would give them 2 separate BF Pro tokens to be redeemed during different seasons. The "season of first play" disclaimer doesn't work if the user isn't told about it before purchasing it.

Either that, or the cost of the Phantom Upgrade should be refunded to the original point of purchase. If neither of these solutions are possible, I'm afraid I'll have to take action with the ACCC (Australian Competition and Consumer Commission) by alerting them to this misleading advertising.