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Tony3530's avatar
Tony3530
Rising Novice
2 days ago

Freezing on Xbox

I’ve tried several time to have some help with my issue but nobody cares . I’ve got constant crashing/freezing each time I play a game in bf6 on Xbox series. I have enough I’ve paid 70€ my game + 2 battlepass I’ve deserved some kind of answer. Can you give somewhat an explanation what’s going on your game ? Seriously every other game play normally except this one. 

4 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi there. Let's see if some troubleshooting will help. 

    Do you happen to have the game installed on an external or expansion hard drive? If so, try moving it to the internal drive. Or if it's on the internal drive, and you have an expansion card, install it to the card instead.

    Also, you can try clearing the personal saved data with these steps:

    1. Hit the Guide button on your controller
    2. Highlight the BF6 icon
    3. Hit the Menu button. It's the small one to the right of the guide button with the 3 horizontal lines on it
    4. Choose Manage game & add ons
    5. Go to Saved data
    6. Delete the file with your gamertag on it


    If that doesn't help, there's always deleting and reinstalling. Give these a shot and let me know what happens. Thanks!

  • Tony3530's avatar
    Tony3530
    Rising Novice
    1 day ago

    I’ve already done all the above but it always the same as I said to my precedent post I’ve uninstall, delete my saved data, I’ve reset my console, cleaned it and I also turn Dow my video settings bit nothing works. All my other games works flawlessly It has been like this since le last two season before I’ve got some crash/freeze like every 10 games but now it’s every match after 15min and if I try again it’s worse and worse. I appreciate you take the time to help !

  • Tony3530's avatar
    Tony3530
    Rising Novice
    1 hour ago

    I’ve tried what you told me but it worse I can’t even play a game after 5min the game keep freezing. As I send you the message I reboot the game and it freeze in the main menu I an’t even play the game

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