Game crash to desktop after 1.1.2.0 update (launch, gameplay, map change)

INFO – Marked As Solution For Visibility

Hi folks,

Thank you again to everyone who has shared crash reports so far -- they’ve been incredibly helpful as we work through this issue. At this point, the team has enough data to continue their investigation, so you don’t need to submit additional crash reports for now. We understand how frustrating this is, and we want to assure you that our team is actively investigating the situation. Although we cannot provide any promises or timelines just yet, progress is being made.

‼️ Potential Workarounds

In the meantime, here are several workarounds that have helped many players return to the game. We recognise that some steps aren’t ideal, but they’ve shown positive results for a number of affected players:

1. Remove “Levels” Folders (Player-Reported)

Some players have had success with the following:

• Open your Battlefield 6 installation directory
• Use the File Explorer search bar to search for “levels”
• Delete all “levels” folders that appear
• Run a Repair (Steam or EA app)

2. Delete TOC Files (Alternative Map-Loading Fix)

Another player-reported fix that has resolved the map-loading crash for some:

• Go to your game installation directory
• Use the search bar to search for “toc”
• Delete all TOC files you find (these are small internal index files, ~200MB total)
• Run a Repair (Steam or EA app)

This workaround specifically targets issues where the game crashes before loading screens appear or when switching maps.

3. Crashing When Entering Eastwood

If you're crashing specifically when loading into Eastwood:

Delete the following file:
Data\Win32\game\glaciermp\levels\mp_eastwood\mp_eastwood.toc
Then run a Repair.

4. Crashing When Loading Into Specific Maps

If the crash occurs on any of these maps:

• Cairo
• Badlands
• Eastwood

Try this:

Navigate to:
Data\Win32\game\glaciermp\levels\
Delete all files inside that folder
Run a Repair.

5. Full Reinstall (Last Resort)

Not ideal, but this has resolved the issue for some:

• Uninstall the game
• Reboot your PC
• Reinstall the game

Still Crashing After All of This?

If none of the above options work, please sit tight -- the team is actively tracking the remaining scenarios using the data that has already been collected. We’re not requesting additional crash reports or dumps at this time, as the team has everything they need to continue investigating.

These workarounds aren’t permanent solutions, but rather temporary measures that have helped others while we work toward a proper solution. We genuinely appreciate your patience, time, and all the reports you’ve previously sent in; they’ve helped us narrow down the issue significantly.

Thank you.