Forum Discussion

New Rookie

10 hours ago

Solved

Game crashes on startup

Happened about 3 times in a row

Game bought through Steam. The previous game session was fine (before 1.1.3.5)

Constant repro.

STR:
1. Start game
2. While steam or anti cheat splash screens shown - alt-tab to a different window (browser with youtube or this webpage in my case)
3. After music starts playing (and bf6 icon appears on taskbar) - click on icon
4. Game instantly closes, no crashdump created

WA:
Do not alt tab till given prompt to start the game.

Between crashes, the game was verified via Steam (a few files were redownloaded), but the game happened to crash during the next launch.

Additional moments:
1. Game takes unexpectedly long time to launch (literally the full into cinematic)
2. Being alt-tab (writing this bug) for a few minutes may lead to sudden game closing (happened at least twice)

crashing

launching

steam

Beshinei
8 hours ago
Seems anti cheat failed to updated with game properly

See (external site)
tl;dr:
Go to "C:\Program Files\EA\AC"
Run EAAntiCheat.Installer.exe
Press Uninstall All
Restart PC
Start the game - it will reinstall the anticheat.
...
Problem solved.

Restart after uninstalling is mandatory despite zero notifications about that.
Fixed at least crash on startup. Will mark as a solution if it won't cause random crash mid game with same messages in event viewer.

5 Replies

Beshinei

New Rookie

10 hours ago

Update:
Event viewer has a batch of error entries like:
With timestamps related to game closing

Event ID 7023

The EAAntiCheatService service terminated with the following error: 
%%4294901855

Event ID 1

The description for Event ID 1 from source Application cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

EAAntiCheatService
ExitType: 95 (253)

The message resource is present but the message was not found in the message table

Beshinei

New Rookie

10 hours ago

After anticheat reinstall using bundled installer, got new error in event viewer:

The description for Event ID 1 from source Application cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

EAAntiCheatService
Invalid argument count

The message resource is present but the message was not found in the message table

Additionally, the installer has a plethora of "presets" (BF 2042, BF 1, etc.), but not BF6
Update: After anticheat reinstall it finally appeared there marked as (installed)

Game still crashes via STR described above.

Update:
Seems to fix nothing.

Beshinei
New Rookie
10 hours ago
Ignore the issue about long loading.
Since no prompt to skip was given, I've assumed that due to the loading time.
Pressing space skips intro cinematic as expected.

Beshinei

New Rookie

8 hours ago

Full game reinstall - both issues persist.
New error though

The description for Event ID 1 from source Application cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

EAAntiCheatService
Failed retrieving service path.

The message resource is present but the message was not found in the message table

Beshinei
New Rookie
8 hours ago
Seems anti cheat failed to updated with game properly

See (external site)
tl;dr:
Go to "C:\Program Files\EA\AC"
Run EAAntiCheat.Installer.exe
Press Uninstall All
Restart PC
Start the game - it will reinstall the anticheat.
...
Problem solved.

Restart after uninstalling is mandatory despite zero notifications about that.
Fixed at least crash on startup. Will mark as a solution if it won't cause random crash mid game with same messages in event viewer.