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LO-LONGTIMEEE's avatar
LO-LONGTIMEEE
New Novice
3 days ago

Half year after "violated" Gameplay Enhancements

No news at all

It's been half a year since I got banned for “breaking” the rules on gameplay enhancement.
I filed the appeal, “Your appeal is currently being processed.” continued till noooooooooow

The network flickered for a bit, and then I got kicked out while starting the game.

So what exactly are you still checking? Do I have to send you my computer along with the hard drive for there to be any results? And what is gameplay enhancement?  What have i done ?

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi LO-LONGTIMEEE​,

    Thanks for reaching out and sharing your experience.

    I'm sorry to hear that you've been dealing with this situation for so long without receiving any further updates. I understand how frustrating it must be, especially when you're unsure about the reason for the restriction.

    Unfortunately, we're unable to access account investigations, provide specific details about anti-cheat detections, or review ban decisions from the forum side. These matters are handled by our Terms of Service (ToS) team.

    Since it's been quite some time, I'd recommend contacting our support team to check the status of your appeal and see what options may still be available.

    You can reach our support team through this webform, or visit the Ban Appeal Guide and scroll down to Contact Us to explore the available support options, including Live Chat if available.

    Given how much time has passed, our support team may also be able to advise whether any further action, such as submitting a new appeal, would be appropriate.

    While we can't guarantee a different outcome, I hope you're able to get some clarification on your case.

    Thanks for your patience!

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