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ZenFyre's avatar
ZenFyre
Seasoned Rookie
1 day ago
Solved

Hard crash to reboot

After recent updates I've been getting a crash that straight up reboots my whole computer, originally I blamed Windows due to (what was) recent problems on Win 11, so I got Win 10, and I'm still crashing only on this game
1 day it simply worked as I was preparing to downgrade GPU drivers and I played for 5 hours straight with no problem but the next day, the game was crashing again, I updated BIOS, Chipset, GPU drivers, none worked.

Absolutely no Idea what changed between those 2 days, it was about last week, so today I pickup the pace to try again and nothing worked so far.
Setting executables to admin, removing AMD Adrenaline to only have drivers, removing Afterburner, undervolting and underclocking GPU, removing FSR, running on lowest settings disabling windows security, and all of that I am still crashing the moment the game renders the map to select spawn

  • As it turns out it was actually quite simple, i randomly decided to be more aggressive with the undervolt and underclock while the game is open, that i got a glimpse of HWinfo showing a hotspot of 100 ºC before reboot and yet my GPU fans were not hittng 100% speed.

    Honestly I'm surprised only this game crashed, but ig the lag on the other stuff was the GPU throttling, but yea this was very well something on AMD ig

    Edit: Remember, temps don't update all the time, for example in my case I never saw temps reaching higher than 70 ºC b4 the underclock and the fans never screamed at me so it wasn't obvious it was temps

5 Replies

  • ZenFyre's avatar
    ZenFyre
    Seasoned Rookie
    6 hours ago

    As it turns out it was actually quite simple, i randomly decided to be more aggressive with the undervolt and underclock while the game is open, that i got a glimpse of HWinfo showing a hotspot of 100 ºC before reboot and yet my GPU fans were not hittng 100% speed.

    Honestly I'm surprised only this game crashed, but ig the lag on the other stuff was the GPU throttling, but yea this was very well something on AMD ig

    Edit: Remember, temps don't update all the time, for example in my case I never saw temps reaching higher than 70 ºC b4 the underclock and the fans never screamed at me so it wasn't obvious it was temps

  • ZenFyre's avatar
    ZenFyre
    Seasoned Rookie
    15 hours ago

    Hello EA_Salmon​ ,

    Sorry for a late reply but considering I was hot headed last day, it was probably best I took my time

    This I tried that day before leaving it for this morning:

    • Turning off startup of unnecessary tools, Discord, OBS, Iriun Webcam, RustDesk, Team Viewer, iCue(the only "RGB software" I got), RTSS Rivatuner, MSI Afterburner, Firebird, and all messaging app
    • I'm considering uninstalling some of them to test further, since I am certain most things were disabled already, but the likes of Iriun and Rivatuner I found to be kinda intrusive
    • Only 1 monitor connected (Display Port)
    • Reliability monitor shows Windows Security updates KB2267602, KB4052623 prior to crashes, and between crashes there's nothing
    • CPU/GPU loads using HWinfo, and another crash using Task Manager, nothing out of the ordinary. If it did I would be surprised Blender could handle a 1.2 GB animation test project on cycles

     

    • Event Viewer is a dive that was mostly not made by me, but watching them explore I saw a couple of details. Only showed up, Kernel-Power of the mentioned, in fact I crashed my PC twice since I decided to try another suggestion from the community of disabling in PCIe Linkstate Power Management to Off. Regardless I decided to get pretty much all the logs into here:

    Info at 22:50:04 [Service CTRL Man] This is what prompted me to consider uninstalling them for testing
    "A service was installed in the system. Service Name: RTCore64 Service File Name: C:\Program Files (x86)\MSI Afterburner\RTCore64.sys Service Type: kernel mode driver Service Start Type: demand start Service Account: "

    4 Warns from 22:50:27 to 22:51:58 [DistribCOM]
    "The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID Windows.xxxxxxxxxxxxxxxxxxxxxxx[this is the only difference] and APPID Unavailable"

    Info from 22:52:40 to 22:53:06 [Service CTRL Man] Probably the services I shutdown
    "The start type of the Background Intelligent Transfer Service service was changed from auto start to demand start."

    Info at 22:54:35 [FilterMan]
    "File System Filter 'EAAntiCheat' (10.0, 2026-07-17T01:20:39.000000000Z) has successfully loaded and registered with Filter Manager."

    Error at 22:54:38 [DistribCOM]
    "The server Windows.Gaming.GameBar.PresenceServer.Internal.PresenceWriter did not register with DCOM within the required timeout."

    Info at 22:54:57 [TPMWMI]
    "This device has updated Secure Boot CA/keys. [more info hidden for privacy]"

    Info at 22:57:18 [Kernel Gen] Seems to be the reboot
    "The operating system started at system time 2026-07-30T01:57:17.500000000Z."

    ... Standard startup sequence event logs ...

    Error at 22:57:24 [EventLog]
    "The previous system shutdown at 10:49:55 PM on 7/29/2026 was unexpected."

    • I'm pretty sure I disabled Afterburner but I do not see it shuting down, since I know Kernel modules get disabled, I noticed that when I started BF6 and shut it down due to corrupted config save

      The error probably caused from me uninstalling this resource hog Gamebar, and then no more errors until I try to run the game again with about the same pattern.

     

    Anyway, I'm gonna test more, but considering I once streamed with OBS, Iriun Webcam, Vnyan, Discord, Afterburner Overlays and most background processes, I don't quite see it being those.

    The only thing that could've changed between 2 particular days of working to not working was a Windows Update since what I done was do some SQL coding and watch YT, and shouldn't affect the game or my computer

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi ZenFyre​,

    Sorry to hear Battlefield 6 is causing the entire PC to reboot, especially after all the troubleshooting you’ve already tried.

    Thanks for attaching the DxDiag. 

    Could you also try the following:

    • Perform a clean boot and test the game with only essential Windows services running.
    • Temporarily close or disable Discord, OBS, Iriun Webcam, RustDesk, RGB software, overlays, and other background tools.
    • Test with only your main monitor connected.
    • Check Windows Event Viewer > Windows Logs > System immediately after the reboot for Kernel-Power, WHEA-Logger, display-driver, or hardware-error entries.
    • Check Reliability Monitor for any critical event recorded at the same time.
    • Monitor CPU and GPU temperatures while the map loads.

    Because a game normally shouldn’t be able to reboot the entire PC by itself, the Event Viewer information will be especially important for determining whether Windows is reporting a driver, power, temperature, memory, or other hardware-level failure.

    Thanks for documenting everything you’ve already tested. Hopefully, the system logs will help narrow down what is triggering the reboot when the map begins rendering.

  • ZenFyre's avatar
    ZenFyre
    Seasoned Rookie
    1 day ago

    Also confirmed it's not a hardware problem as Blender on cycles gets my PC into a crawl, other games maxed out lag but work just fine (except for specific 8GB VRAM limitations) even some heavily modded games work just fine

    This is the only game I play with actual proprietary kernel level anti cheat(easy anti cheat is the only other kernel level AC that I encounter on my library), so I'm inclined to blame that

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