BF6 not launching

Hi P3wP3w_no_QQ​,

Thanks for the detailed report and for attaching your DxDiag.

The Event Viewer entry confirms that bf6.exe is closing with 0xC0000005. Your DxDiag also shows recent crashes involving EA Background Service, EA Desktop, EA Launch Helper, and EA Launcher with the same exception code, so this may involve the EA App or launch process rather than only the graphics driver or Javelin.

Could you please try the following:

• Clear the EA App cache.
• Completely uninstall and reinstall the EA App.
• Repair or reinstall the Microsoft Visual C++ Redistributables.
• Perform a clean boot and temporarily close overlays, RGB software, Oculus services, Logitech G Hub, and other background tools.
• Verify the Steam game files again after reinstalling the EA App.
• Remove any custom Exploit Protection overrides you created for BF6 and Javelin, then return them to Windows defaults.

Your AMD display driver shown in the DxDiag also appears to be an older build, so please confirm you are currently using the latest driver available for the RX 9070 XT.

Thanks again for documenting everything you’ve already tried.

Hopefully, this helps narrow the issue down to the Steam-to-EA launch process.

Thanks for your help.

Hi EA_Salmon​ 

I've performed all these steps but sadly no change.
I've killed a bunch of background services by killing tray icons as well as sorting services.msc by automatic, and stopping ones that are related to third party products.
I'm still getting the same event log error.

I've attached a new dxdiag that hopefully shows the current state of my services.
For your step "perform a clean boot...." I did close Argus monitor for that test, however the new dxdiag might show that currently running - I use this to manage my fan speeds.

Regarding the AMD GPU driver, yes, at the time of yesterdays dxdiag I was running a slightly older version as I'd read somewhere that someone had success by uninstalling the Adrenalin component of the AMD GPU suite, I assumed the installer I was using to reinstall just the GPU drivers was a current one but as you see it wasn't. I realised that when I re-installed Adrenalin last night.

Thanks for your attention to this, have a good weekend.

EA_Salmon​  have you got any other things I can try to resolve this? Is there a way to turn on some detailed logging either for the EA client, Javelin, or BF6?

Can any of these be run from a command line to maybe output something more useful than what's being entered into the event log?

Hi EA_Salmon​  it's been 2 months now with this problem, I've got a $120 game I cannot play through no fault of my own. If ther's no fix in sight is there anyway I can get my game license transferred from Steam to the EA client version of the game given REDSEC works there?

Yo just got this issue today. This morning I booted the game and it worked, I played multiplayer. Then I come back to play hours later like in the evening and all of a sudden I get splash screen and then it disappears and steam goes from “running” to “play”. I uninstalled the game and reinstalled. Then updated drivers, verified files, cleared caches. Nothing will work and I’ve spent roughly 150$ on this game and it won’t work.

I am also having the same issue. I was playing yesterday and now I cannot get the game to launch. I’ve tried everything. 

I saw another player with the same problem, and they had a custom Reshade DLL that was causing the game to crash. Did you install anything like that? If so, try removing it. Look for something like dxgi.dll in the game folder.

Hi AntiCheatWard​ , no dxgi.dll in the game folder, I don't run Reshade or anything else like that.
I've got a pretty barebones BF6 install, just whatever's delivered by the Steam client.