HELP ! The Battle Pass bug and its butterfly effect that ruined everything

The issue started with a Battle Pass bug where weapons appeared as “unlocked” but I never actually received them. This caused a series of misunderstandings and eventually led to my level 50+ account progress being completely reset.

Because the Battle Pass showed “weapon unlocked but not received,” I contacted EA online support to fix my account issue. The support agent helped me unbind my Steam account from an incorrect EA account. That EA account was not mine — I had never seen it before, nor do I remember linking it.

After unbinding, I re-linked Steam to my correct EA account. But when I logged into Battlefield 6 today, I discovered that all my game progress had been reset:
my original level 50+ became level 2;
my purchased Battle Pass Pro progress disappeared;
and all unlocked weapons, specialists, abilities, items, career records, play statistics, and achievements were wiped.

Later, I found on the EA forums that re-linking an EA account may cause progress to reset. But I originally purchased the game and the Battle Pass on Steam.

My Steam game is still there, my purchase history is still there, and my playtime is still there.
The reason this happened is that my Steam account had been mistakenly linked to the wrong EA account. After unbinding and re-linking, all my data was left trapped in that incorrect account.

This was not something I intentionally wanted to bleep up — it was caused by the system’s account-binding mechanism.

I spent a lot of time leveling up and unlocking gear, and this is the first time I ever purchased a Battle Pass in the Battlefield series.
But because of the original Battle Pass bug, my entire account ended up feeling like it was force-reset.

Customer support refused to help because I had checked the disclaimer, but I have always launched the game through Steam.

I hope EA can help restore my original gameplay experience — including all my progress, items, and Battle Pass levels.
This is my rightful entitlement as a player, and I must try to fight for it