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rancam's avatar
rancam
Seasoned Newcomer
4 months ago

How to get EA support for old email tied to PSN.

I just bought BF6 and cannot run as it loads it tries to log into an EA account with an OLD email address with a previous ISP that does not exist anymore.  My EA account that i have had since 2011 is tied to my gmail address.   I've submitted a support request email 10 plus times and it never even shows up in my open issues list on my EA account.  What can I do to actually play the game I bought?  It seams I need to pick between my EA account and PSN account that I have 100's of games on?

Thanks for any advice!

Rand

7 Replies

  • I am having the same issue on Xbox currently. I have reached out multiple times to EA and I got nothing in response. Their support team is horrible!!

  • I have been playing the game since it came out and all of the sudden I got logged out of my EA account and cannot get back in because my EA account is tied to an old email that I no longer have access to. I really don't want to create a new xbox account that I have had since 2010. I would prefer there was a way EA would respond back to me in order to solve this issue. 

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    4 months ago

    rancam​ 

    If you no longer have access to the linked email, we will need you to contact an Advisor for help as we cannot perform account actions directly here via the forums. 

    EA Help

    Thanks.

  • rancam's avatar
    rancam
    Seasoned Newcomer
    4 months ago

    I have submitted help request at least 10 times and I don’t even get an email back nor does it show up under open tickets on my EA account.  Any other options?

  • rancam's avatar
    rancam
    Seasoned Newcomer
    4 months ago

    Still nothing when I submit a help request with EA Help, doesn't even show up as an open issue on my EA account.

  • MLC0826's avatar
    MLC0826
    Newcomer
    4 months ago

    glad i'm not the only one !!! they are terrible support team not sure the next steps and they keep telling me they cant help 

     

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