In Game purchases with no access to the content

this sucks bro, i cant like EA is pretty garbage like all the time, im having troubles with latency rn... (thats why im even on this forum) But the only thing i can suggest you try is switching/making sure your on the correct faction the skin packs usually are assigned to either Nato or Pax Armata so just make sure thats on the correct one, im sure youve probably already tried this considering its happened to you before, but theres nothing wrong with a suggestion, hope this helps :)