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MahdiThewarlord's avatar
MahdiThewarlord
Seasoned Newcomer
2 days ago
Solved

Infinite Black screen after finding a match

I didn't have this problem in Campaign mode. I finished the campaign without any problem. 
This problem only happens in multiplayer mode. In conquest or escalation but rarely in other mods, mostly in mods with large map, when the game finds a match and wants to load the map i get black screen and stays like that until i restart the game. The game doesn't crash or anything. I still can hear in game music.  Im launching the game from Steam. 
I tried anything i could, from changing the graphic setting from high to low, change settings in Nvidia app, using DNS ( i thought I'm having internet  connection problems but no i play other online games only happens in BF6 ), closing all background app in windows, all my drivers are update date, i DDU Nvidia driver and installed the latest version again and i uninstalled the game and installed it again, verified the game files multiple times. 
The problem still persists.  
I dont know what to do. The problem happens very randomly sometimes i play for 3-4 matches and no problem and other times i get black screen 3-4 time back to back and i have to close the game and relaunch it multiple times to be able to play one match and in the next match black screen again. 
Also i like to add i have waited in the black screen section for more than 5 minutes to see something might change but no the only fix is to close the game and launch it again.  
Please help out.
My system information : 
Ryzen 9 9950X3d
RTX4090
64GB 6000mhz CL30
the game installed on Samsung 990pro nvme 
1Gb Ethernet internet connection. 

  • Friends, if you are from Turkiye and using Superonline ISP please contact them and ask them to fix this problem. It look like it ISP problem since most of the people who are reporting this issues are from Türkiye and using Superonline ISP. If enough people call them and report the problem they might look into it. Thank you.

    Arkadaşlar, Türkiye'deyseniz ve Superonline İSP kullanıyorsanız lütfen onlarla iletişime geçin ve bu sorunu düzeltmelerini isteyin. Bu sorunu bildirenlerin çoğu Türkiye'de yaşıyor ve Superonline İSP kullanıyor, bu nedenle bir İSP sorunu gibi görünüyor. Yeterli sayıda kişi onları arayıp sorunu bildirirse, sorunu inceleyebilirler. Teşekkürler.

    If enough people report the problem they have to look into it. 
    If you are not from Türkiye, and having this issues please let us know. 


    If you are from Türkiye but using different ISP like Turknet, Vodafone Turk Telecom please let us know if you are having this problem.  
    Eğer Türkiye'deyseniz ve Turknet, Vodafone, Türk Telekom gibi farklı bir ISP kullanıyorsanız, bu sorunu yaşıyorsanız lütfen bize bildirin.


    By any chance if a EA or Dice employee see this forum p[lease help us out. If you can tell us problem is ISP or a bug in the game. 

    Thank you. 

9 Replies

  • I’m also having this issue and trying to find a resolution but I’m on ps5

  • Tylerrr96's avatar
    Tylerrr96
    Seasoned Newcomer
    2 days ago

    My friend having same issue on ps5. He joins my party or solo searches. Lobby timer counts down, then as soon as I go into the match, he sees a black screen for a few seconds and then kicks back to main menu. He hasn’t been able to play a game since release. He’s rebuilt database, re installed, and no luck. He’s currently doing a complete factory reset and install to see what that does 

  • MahdiThewarlord's avatar
    MahdiThewarlord
    Seasoned Newcomer
    2 days ago

    May i ask you a question ? Are you from Turkiye ? if yes, Are you using superonline internet ?

  • Yes, I have same issue with Superonline. Only solution I found is using VPN. I can successfully connected game via VPN except superonline. Problem is definitely on superonline side. 

  • Ruboankas's avatar
    Ruboankas
    Seasoned Newcomer
    24 hours ago

    Same here with Superonline. After playing at most two games, I experience the same issue. Sometimes restarting doesn’t fix it — I can only get back in after restarting Steam or resetting my modem. However, after at most two games, the screen goes black again. I can close the game by clicking “Stop” on Steam.

  • Please send a ticket to Superonline and ask to to look into it. i have done the same but their reply was there is no problem on their side. 

    Lütfen Superonline'a bir bilet gönderin ve konuyu incelemelerini isteyin. Ben de aynısını yaptım ancak bana verdikleri cevap, kendi taraflarında bir sorun olmadığı yönündeydi.

  • Aeronova320's avatar
    Aeronova320
    Newcomer
    15 hours ago

    I sent a ticket and they said they will send to my gome an technician to investigate the problem. Issue is definitely on Superonline side. Do not give up. Insist for solution.

  • Friends, if you are from Turkiye and using Superonline ISP please contact them and ask them to fix this problem. It look like it ISP problem since most of the people who are reporting this issues are from Türkiye and using Superonline ISP. If enough people call them and report the problem they might look into it. Thank you.

    Arkadaşlar, Türkiye'deyseniz ve Superonline İSP kullanıyorsanız lütfen onlarla iletişime geçin ve bu sorunu düzeltmelerini isteyin. Bu sorunu bildirenlerin çoğu Türkiye'de yaşıyor ve Superonline İSP kullanıyor, bu nedenle bir İSP sorunu gibi görünüyor. Yeterli sayıda kişi onları arayıp sorunu bildirirse, sorunu inceleyebilirler. Teşekkürler.

    If enough people report the problem they have to look into it. 
    If you are not from Türkiye, and having this issues please let us know. 


    If you are from Türkiye but using different ISP like Turknet, Vodafone Turk Telecom please let us know if you are having this problem.  
    Eğer Türkiye'deyseniz ve Turknet, Vodafone, Türk Telekom gibi farklı bir ISP kullanıyorsanız, bu sorunu yaşıyorsanız lütfen bize bildirin.


    By any chance if a EA or Dice employee see this forum p[lease help us out. If you can tell us problem is ISP or a bug in the game. 

    Thank you. 

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