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AKA_CZECZEN's avatar
AKA_CZECZEN
New Novice
4 months ago

Issue with Season 3 Pro Pre-order – KBF deducted but content not unlocked

Dear EA Support Team,

I hope you are doing wel

Im writing to report an issue regarding my recent purchase of the Battlefield Pro Pre-order SE3 on PS5
I successfully completed the transaction, and the appropriate amount of KBF was deducted from my account balance. However, the Battle Pass content remains locked. In the game menu, it still shows that the PRO + is available for purchase for a real-money price 109.90 PLN as if the transaction never occurred. I have already tried restarting the game and the console, but the status remains unchanged. My KBF are gone, but I have not received the promised content weapon packs, tier skips… I have attached screenshots showing the current state of the store menu.


I would greatly appreciate it if you could look into this issue and verify my participation. Please let me know if any additional information is required from my side.

Thank you very much for your time and support

downloads
missing content
playstation

7 Replies

  • AKA_CZECZEN's avatar
    AKA_CZECZEN
    New Novice
    4 months ago

    Screenshots

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi, thanks for reaching out.

    When you pre-order BF Pro, most content will be delivered when the next Season starts.

    • Tier skips and experience boosters will be delivered when the Season releases.
    • Weapon packages will be available instantly in-game after purchase.

    If you have not received the weapon packages, please allow up to 24 hours, as items can sometimes take a little time to appear.

    If they still have not shown up after that, this is unfortunately not something we can resolve through the forum. Please contact our support team for further assistance.

    Please refer to this guide: 

    How to find missing content and rewards in Battlefield 6

  • EXILE157's avatar
    EXILE157
    Rising Adventurer
    3 months ago

    My Battle Pass "Bonus Path" is locked up? I never had this issue before today. Why does it keep telling me I don't have BF6 Pro when I purchased the pre-order bundle?

  • ElliotLH's avatar
    ElliotLH
    Hero+
    3 months ago

    Hi EXILE157​,

    The Hunter/Prey event has ended now, so the path has been locked. I'm less sure of the BF Pro issue, and I can't check how it appears for me at the moment, but it may be that you've pre-ordered it for Sseason 3, so won't be available yet. 

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi, it’s been a while since I last heard back from you. Just wanted to check whether the issue has been resolved on your side.

  • AKA_CZECZEN's avatar
    AKA_CZECZEN
    New Novice
    3 months ago

    Hello after a long time. Unfortunately, I must inform you that I was unable to get the full content. I don't know what caused this, but within the content itself, I only received the basic version of the pass, even though, as a reminder, I purchased the PRO version.

    Despite raising the issue, I tried to contact support directly via live chat multiple times, but the agents were unable to take any action or resolve the matter. I can send the transcripts of those chats if it helps clear things up. Personally, I feel it's a waste of the money invested in the PRO pass, since I only received the standard version.

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Sorry to hear that. May I ask if you’re missing all of your Pro rewards? We’re currently tracking reports related to missing Season 3 Tier Skips here.

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