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I spent about 6 hours yesterday troubleshooting. Here is what I did and found.
- First, I removed all mods and all games installed on my computer. A bit drastic, but wanted to rule that out too. Someone on steam said that fixed their issue.
- I cleared my DirectX cache
- Validated that my Secure Boot CA/Keys match
- Reinstalled .net and VC++ runtime DLLs
- Run a SFC /SCANNOW, no issues
- Run Memory Diagnostic, no issues
- Removed any and all storage pools (People said this worked for other EA games)
- Did the GPU cycle suggestion like above.
- Uninstalled the EA app so it doesn't interfere with steam.
- No CPU overclocking, no XMP, graphics at default without OC.
After all of that still nothing. Then I got Cursor AI involved (OpenAI, Gemini, and Claude) and it found these things for me:
- So with a fresh install, I verify integrity of game files. After a fresh install, it says everything looks great. So hit play, then it crashes, I run the same exercise, now there are three files failed to validate and will be reacquired.
- To locate the files, I sort the files in the install location by last updated and found these three files that do not match the other time stamps.
- preloader_I.dll
- EAAntiCheat.GameServiceLauncher.dll
- EAAntiCheat.GameServiceLauncher
- To locate the files, I sort the files in the install location by last updated and found these three files that do not match the other time stamps.
- So next after the crash, I go to Event Viewer, look at the error message. The message doesn't make sense, here it is:
I hope that some of the steps above will help some, but it didn't help me. Still quite on EA's end with no responses, but that seems to be the playbook from what I am seeing from everyone else. At this point I am burned out trying to make a game work... something I never thought would be my issue... but here we are. Let me know if anyone else has any suggestions. Off to work, will check in for suggestions throughout the day.
- IamSharkx3 days agoSeasoned Hotshot
Explain exactly what is happening, how does your game crash? If you start up the game you get the loading image of the game and then it crashes? Or are you able to get in the game and then you get an error message? Or does it simply crash without loading and no error message.
It's getting really confusing because as i responded yesterday when i saw you got the (EA failed to launch the game) This has absolutely nothing to do with the game, this is your EA token that's expired or corrupted.
Now according to your recent post with the EA Anticheat code: 0xC0000142. This points out to me that you should do a clean EA AntiCheat re install. First try running the game as administrator to see what happens, if the game runs set it to always run as admin, and your problem is fixed.
There is absolutely no indication at the moment that you have a graphic or DirectX issue.
- NewBootGoofinnn3 days agoSeasoned Rookie
So I started on EA app on launch day, then saw the tweet that said to just ask for refund and play on steam, so I left the EA app to go to Steam app. Same issue, both platforms. Anti-cheat loads, no error message on the anti-cheat screen at the top, black screen then appears in the upper left in a 1080p-ish resolution, then it crashes instantly. I think I need to update the primary chat with all the sub-replies to help sum up everything. Running as administrator gives me the same 0xC0000142 error, both anti-cheat.exe and the BF6.exe.
- sparelogan13 days agoSeasoned Newcomer
so i had the same problem on launch day, but i got it fixed after looking here, if u have a Nvidia gpu. idk how it works on Radeon tho but u need to basically restore ur graphics card in the app for it. it should work after that.
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