Not getting Veteran Rewards

I know that EA said they reissued rewards about two weeks ago, and I also noticed the related discussions in the forums. That is why I am only raising this discussion just now, I want to make sure there really is an issue.

Unless my understanding of the veteran rewards is incorrect, isn’t it supposed to apply to anyone who purchased any previous Battlefield game?

I have checked my in‑game messages and the reward lock status multiple times and followed the help instructions to check, but that did not work. The rewards have not been delivered. 

EA Help Team told me I should come here, so here I am. Please help me resolve this issue. Thanks. 

Attached are my reward lock status and in‑game messages.