Not received compensation for EA App outage during BF6 launch
I (and many others) have still not received the promised compensation that was promised by EA for player "impacted" players that were unable to access the game. I was told by EA help that there would be a representative would engage with players that felt they have missed out. They have stated that it is out of their hands and they are unable to help further.
In my case. I Pre-Ordered the standard edition through the EA APP and pre loaded it. After waiting through a queue of 400k people i was met with a screen that said my game was not installed, which it clearly was, this meant I was unable to select any multiplayer or single plyer mode. I uninstalled and reinstalled the game 2 or 3 times, I looked through forums to find fixes and tried all of them, but I was unable to play these modes whilst my friends were happily enjoying the game that I took time off work to play. After each failed fix I had to wait through an increasing longer queue. After a few hours there was a work around posted which allowed "impacted" players to glitch into some Portal games, which I admit I did, with mixed success, most games quit before I loaded in, and those that did were lobbies where you spawned in front of a team that instantly spawn killed you.... fun. I was still unable to play with friends, at this point I gave up. I was tempted to refund and just buy through steam but I didn't, I wish I did. I was able to play the next day just fine.
Then came the EA response, I was actually surprised at how generous it sounded or that there was an official response at all. I was clearly "impacted" and did not have any access to the modes that I wanted to play, only some broken portal games which were really not enjoyable to play. Whatever metric that was used to judge who was "impacted" is clearly inadequate as many player on Reddit and on here too have had the same experience.
In the UK we have the Consumer Rights Act 2015, with purchases related digital content legislation, companies must provide what was advertised or promised when a customer makes a purchase. If there is a failure to supply digital goods, rewards, or compensation as explicitly promised, this may constitute a breach of contract or unfair trading. This includes bonus digital items (Battle Passes, XP tokens) that were publicly promised as redress for outages or purchase bugs affecting UK customers. The statement explicitly recognised the glitch, apologised for the disruption, and spelled out that "anyone on the EA app who was impacted will receive 12 Hardware and 12 Career 60-minute boosters… In addition, we will also be granting impacted players full access to a seasonal Battle Pass"
As time goes on I feel increasingly impacted by the EA Apps issue on release, and with no clarity offered by the company as to why there are so many players who feel "impacted" by the situation this is becoming increasingly close to being a consumer right breach.
