Forum Discussion
Hello there, whenever i load into a game my battlefield 6 just crashes to my desktop on pc i tried reinstalling and several other things and still crashes
I tried adjusting the frame generation values while playing, and I encountered a black screen that forced my computer to restart, after relaunching the game, I noticed that the only available option was FSR frame generation, even though DLSS 4.5 is activated, please tell me this isn't a bug in the game that has been known for about half a year
- EA_Aljo3 months ago
Community Manager
Thank you. Your GPU is an RTX 5080, but the crash is referencing AMD Radeon software. So, there seems to be a conflict here. Can you remove any ADM software? Use DDU again to boot into Safe Mode and remove any AMD drivers. It would also be good to remove the Nvidia drivers as well. Then, reinstall only the latest Nvidia driver. Make sure you choose Custom install and check Clean installation. Install only the graphics driver and PhysX. Skip GeForce Experience for now.
Also, temporarily disable these:
- Nahimic service
- MSI Afterburner/RTSS
- Discord, Steam, Nvidia overlays
In the Nvidia Control Panel, set Preferred GPU to High-performance Nvidia processor.You can also try forcing DX11. Add the -dx11 launch option. If the crashing stops, it's related to a driver and DX12 issue.
Make sure you verify your game files as well.
Let me know what happens. Thanks!
- rad1kR3 months agoRising Novice
thank you, I did following steps you suggested:
- booted to safe mode, ddu didn't detect amd drivers, only nvidia that I removed and then installed
- disabled all overlays
- in the control panel set nvidia processor
- set -dx11 launch option
- verify the integrity of game in the steam
- removed bf6 appdata
- disabled dlss, frame gen is not even available anymore
it didn't help, only difference is that I sometimes get error that you can find in the attachment, there is also the last crash dump
do you have any other idea? I literally bought a new computer because of bf6, so I am kind of frustrated, thank you- EA_Aljo3 months ago
Community Manager
Can you also get me your most current DxDiag?