Progression reset

Hello EA Support,

My Battlefield 6 Career Rank unexpectedly reset from Level 67 to Level 1 after 3–4 months of inactivity. Please investigate why my progression was lost and whether it can be restored.

Platform: PSN: Ohhhdrezo

EA ID: Drezhoible

Previous Level: 67

Current Level: 1

Last Played: June 16, 2026

Thank you for your help.