Forum Discussion

Newcomer

6 hours ago

Solved

Ps5 cannot play game

I bought the game new on disk. I installed the game, I go to the campaign in the menu and there is an install button, as soon as I press install the game freezes. I have restarted the console inst...

EA_Mako
5 hours ago
Hey bc4bae6f838c1c07,

Sorry to hear you're having some trouble even getting the game to launch. If you're not seeing any error codes when the game freezes and you've already reinstalled, please double-check that you don't have any system or game updates available before launching.

It may be worth booting your system in safe mode and going through the steps for Clear Cache and Rebuild Database after this point. You'll want to try Clear System Software Cache first, then if you're not seeing any change after a restart, the Rebuild Database option can be tried as well.

Beyond that however, if you're looking for a refund, please reach out to the retailer where that physical copy was purchased. That's not something we'd be able to process via the forums I'm afraid.

EA_Mako

Community Manager

5 hours ago

Hey bc4bae6f838c1c07,

Sorry to hear you're having some trouble even getting the game to launch. If you're not seeing any error codes when the game freezes and you've already reinstalled, please double-check that you don't have any system or game updates available before launching.

It may be worth booting your system in safe mode and going through the steps for Clear Cache and Rebuild Database after this point. You'll want to try Clear System Software Cache first, then if you're not seeing any change after a restart, the Rebuild Database option can be tried as well.

Beyond that however, if you're looking for a refund, please reach out to the retailer where that physical copy was purchased. That's not something we'd be able to process via the forums I'm afraid.