PS5 ERROR MESSAGE

Hey there. Thanks for reaching out. Apologies for the frustration with not being able to connect. Let's see if power cycling helps. Please follow these steps:

1. Unplug your modem/router for 2 minutes
2. Hard restart your console by holding down the power button until it turns off
3. Power it all up and try playing again

Let me know what happens. Thanks!

It is still the same... Not working

Thanks for trying. Next, follow the instructions here for clearing the cache and rebuilding the database. If that doesn't help, as a test, try switching your connection to a mobile hotspot. Let me know if you can then connect or not.