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c8d11d0ecebbe802's avatar
c8d11d0ecebbe802
Rising Newcomer
9 days ago

PS5 ERROR MESSAGE

I'm launching the game on my PS5, and I get this annoying message.

UNKNOWN ERROR

an unknown error has occurred 

ERROR CODE 0:73004S:-2143088536U

What do I need to do why does it happen, I tried everything 

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 days ago

    Hey there. Thanks for reaching out. Apologies for the frustration with not being able to connect. Let's see if power cycling helps. Please follow these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again


    Let me know what happens. Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Thanks for trying. Next, follow the instructions here for clearing the cache and rebuilding the database. If that doesn't help, as a test, try switching your connection to a mobile hotspot. Let me know if you can then connect or not.

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