Purchased S2 Battle Pass/Pro after completion and didn't receive rewards

I purchased the BF6 Season 2 Battle Pass after already fully completing it.

Before purchasing it, I already had 600 BFC (300 free from Season 1 + 300 free from Season 2). I then bought the “Season 2 Starter Pack,” which included 500 BFC, bringing my total to 1100 BFC. I used those 1100 BFC to purchase the full Season 2 Battle Pass.

On the Battle Pass page, everything appears as unlocked and the game correctly shows that I own the Battle Pass. However, when I check the actual items in my loadout/customization menus, they are still locked.

I also did not receive the 800 BFC rewards that should have been granted retroactively from the completed Battle Pass tiers.

I own the game through the EA App. I only launched the free Steam RedSec version as a troubleshooting step to try forcing a profile/data refresh.

I have already tried:

• restarting the game
• restarting my PC
• logging out of the EA App
• clearing EA App caches in %AppData% / ProgramData
• logging back in
• launching the Steam RedSec/free version to force a profile/data refresh

None of this resolved the issue.

At this point, this appears to be an account entitlement sync issue where the Battle Pass ownership is recognized, but the actual rewards were never granted to the account.

Please advise whether:

• this is a known issue,
• a fix is currently being worked on,
• or whether support needs to manually refresh/regrant the missing entitlements.

This completely ruins the gameplay/progression experience since I paid for rewards that are still inaccessible.