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CaptCanberra's avatar
CaptCanberra
Seasoned Novice
2 days ago

[SECURITY VULNERABILITY] - Connecting to online services UNKNOWN ERROR

I've been aggressively trying to tackle this issue for the past few days spending close to 10-hours in various streams of EA tech support channels, and I think I'm getting close to finding the cause. 

Current theory is that after logging into Battlefield 6 on launch day (which would have used my account credentials to generate an authentication token), I changed my account details.
Which was all fine while my authentication token was valid.

Once that token expired however (potentially 24 hours later), Battlefield 6 was no longer able to create a valid authentication token which is leading to the error you're seeing. 

You might ask "But why is it not using my current account credentials to generate the auth-token?"

I dug deeper, and found that multiple iterations of my EA ID were able to log into my account using my current password.
I suspect this is a back-end bug that could be causing all kinds of authentication troubles internally.

Unfortunately, EA doesn't seem to want to take this legitimate cyber-security risk seriously... So here we are. Public forums. 

Check out the forum post below:
https://forums.ea.com/discussions/ea-app-technical-issues-en/security-vulnerability---multiple-ea-ids/12763070

4 Replies

  • May I punch a hole in ur theory. I haven't changed any of my account credentials. Both EA and steam haven't changed.

  • CaptCanberra's avatar
    CaptCanberra
    Seasoned Novice
    2 days ago

    Hahaha if only I were a cheater and it were this simple! 
    It was one of the things I checked through downloading my account data and verifying with support that there were no bans or restrictions of any kind associated to my account. 
    No bueno on the cheating front I’m afraid.

  • CaptCanberra's avatar
    CaptCanberra
    Seasoned Novice
    2 days ago

    This doeeees blow a hole in it. RIP. 
    Unless there is a difference in the authentication methods used the first time a user logs in vs. subsequent log ins? 
    eg. First log in you select the ID/password, subsequent log ins revert to a seperate ID/password combination

    It’s difficult to say for certain. But multiple ID’s used for account authentication is still probably something EA should be willing to investigate

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