I was able to play battlefield 6 fine on launch day (Yesterday)
I READ A POST SAYING THAT UNLINKING YOUR EA ACCOUNT FROM STEAM AND RE-LINKING IT TO A NEW EA ACCOUNT WORKS. I DONT WANT TO DO THIS HOWEVER AS I WONT BE ABLE TO RE-LINK IT TO MY EXISITING ACCOUNT
THIS ISSUE SEEMS TO BE RELATED TO THE ACCOUNT ITSELF.
I AM ALSO UNABLE TO CREATE ANY TICKETS THROUGH EA. I CANT CREATE CASSES AT ALL FOR SOME REASON AND I BEILIVE THIS ISSUE CAN ONLY BE RESOLVED BY EA THEMSELVES.
I purchased and played the game through Steam.
This morning when I try and launch battlefield I get the ERROR CODE 1:86001S:51009S:11468332130:1073807360Q On the splash screen before i can even access the game. Below it has 1 option that says "Close" when you click "Close" it then returns to the splash screen, tries to connect or authenticate again, and presents the same error, constantly looping.
I have raised a ticket with EA directly but know this is going to take a very long time for them to resolve.
Below I have added the troubleshooting steps I have already taken:
- Verified integrity of game files
- Updated NVIDIA Driver to Version 581.42 (Attempted on comment recommendation)
- Turned OFF STEAM CLOUD (right click Battlefield 6 -> General ->Steam Cloud)
- Turned ON STEAM CLOUD (right click Battlefield 6 -> General ->Steam Cloud)
- Restarted Pc
- Restarted Router
- Turned Off Windows Firewall
- Uninstalled any anti virus
- Added firewall exception
- Reinstalled Game
- Disabled DLC packs in Steam
- Run Steam as administrator
- Run steam as separate user
- Removed any USB storage devices from machine
- Tested on Personal Mobile hotspot
- Changed ethernet port to separate port on router
- Secure boot enabled. Has been enabled this whole time, even yesterday when it was working. (Comment recommendation)
- Removed Authenticator on EA website -> Account
- Re-Added Authenticator on EA website
- Removed all trusted devices on EA Website
- Installed and turned on CloudFlare Warp App
ERROR CODE 1:86001S:51009S:11468332130:1073807360Q
This error is caused by your account having two separate EA IDs which is not something that should be possible but I can promise you that if you were able to put into a ticket, you're wasting your time. EA support literally does not grasp what the issue is and I tried to argue with them for over 5 hours last night. Basically for example if I go on the EA desktop app and go to my profile, it will not show my correct EA ID instead of my current one but by changing my "Nickname" on that profile to the correct ID it would overwrite the nickname and fix my profile to have the correct name. This issue would happen to me with Battlefield 2042 and that was how I would fix it.
However, now I'm in the same situation as you as I own the game on steam and this is not an option to fix the game. No matter how many tickets you put in support doesn't understand what the issue is and our games are basically bricked unless you can convince them to fix this issue on your account. The error we're getting is an account authentication error caused by ID mismatch and you literally cannot fix it on your end with the Steam copy of the game without starting over.
I've tried unlinking and relinking to the same account but it did not fix the issue. Linking to a brand new account should 100% fix the problem but you're going to probably lose all of your game progress that you made on the first day.
I cannot even talk to a member of EA staff? how did you get hold of someone? i am busy arguing with a Community manager in discord
https://help.ea.com/en/ea-account/
Go to the bottom of this page and there's a contact us button. It's going to look like you're submitting a ticket but it's not so after you press submit, scroll down to the bottom and you'll see something like chat with an adviser which will open a live chat with EA support. Fun fact, the submit button itself doesn't even work on Firefox / Chrome and you have to use Edge for it to actually work.
I noticed my account names were different when I hit managed account it would come up with a very old name I used.
I changed the nickname on the app to the other one and it did not work.
I also unlinked and relinked my steam to the ea account and that did not work.
I was going to try to just make a new ea account after but now it says I cant unlink my account until April of next year.....
Im at a loss
Great shout on this! Sent me off on a hunt looking into EA ID's and how they're associated to your account... Horrific findings 😅
Support team seemed interested in what I found, but was unable to escalate the matter (straight-forward answers all the way through, but dodged my questions regarding internal policies preventing them from escalating technical problems)
I spent yesterday doing the same thing, researching how ID'S work. At least someone on another thread got confirmation 13 hours ago that its an issue with EAs authentication and they are aware of it but that's all we got.
Ok thank you i have managed to find it <3
No problem, if you somehow convince them to fix your account by all means please tell me how you did it because every person I talked to last night couldn't even type a sentence that didn't contain broken english or a copy / paste response. I would really love to play my $100 paperweight game
No worries, Im speaking to them now. add me on discord. Discord account - Odrive
I have the same issue please let me know if there is a fix
Same error code, my username matches in the EA app and on the website too. Guy i talked to on the support chat said it was being worked on and to "wait 1 or 2 days for it to be fixed." Super whack to say that when the game just released and you know that everyone is wanting to be playing it, in my opinion anyway.
Almost wish i hadnt talk to them, ended more annoyed after he said that than i was prior 🙃
Its so niche that i bet they are just saying that to move on through their chats.. My guy said it was "not possible" to wave the 6 month wait time.. What a joke.
I'm just here to say I'm just now also having this issue; played fine earlier today.
I've had an ongoing issue preventing me from playing BF1, now this?
lol
I want an actual EA Employee to please tell me how the quality of your customer service is even acceptable.
I've attached the transcript that I just had and I want anybody to tell me how this is even remotely okay. I wasted TEN HOURS, TEN, trying to talk to anybody about getting this issue fixed for a man child to ragequit because he doesn't want to do this job. I want an EA Employee to tell me how this isn't theft. How can I spend $100 on a game and it's literally just bricked and non functional? This Nishant person legitimately should be fired.
I’m having the same issue, except mine is with Xbox. I have an updated EA ID on the help.ea.com site as well as the forums.ea.com. However on the myaccount.ea.com site it shows an old EA ID. I tried talking to a support agent, the best they could offer was to submit it as a bug report. I’m not 100% convinced they understood the issue either.
