I cannot even talk to a member of EA staff? how did you get hold of someone? i am busy arguing with a Community manager in discord
https://help.ea.com/en/ea-account/
Go to the bottom of this page and there's a contact us button. It's going to look like you're submitting a ticket but it's not so after you press submit, scroll down to the bottom and you'll see something like chat with an adviser which will open a live chat with EA support. Fun fact, the submit button itself doesn't even work on Firefox / Chrome and you have to use Edge for it to actually work.
