Unresolved Case: Still getting BSODs after the update & Support Deadlock
I’m posting here because I’m stuck in a support loop and could really use some eyes on my case and an escalation. I’ve been getting constant DirectX freezes and full system BSODs in Battlefield 6. I’ve already gone through all the standard troubleshooting and confirmed this with EA support.
I’ve even provided a link in my ticket containing System Minidumps, Application Dumps, DXDiag and MSInfo logs so these crashes can be analysed. A higher tier of support or a developer should be able to look at these and diagnose the issue.
The support experience has been extremely poor, possibly the worst I have seen for a long time. I can no longer submit updates to my case without being directed to live chat agents who cannot escalate or provide any actual troubleshooting steps other than "I saw this on reddit, try it", "Disable Windows security features " and "We will let you know on X/Twitter if someone fixes the issue"
I feel like EA has taken my my money for a product that isn't working correctly and doesn't care. I have been advised by the agents to post on this forum, but I have my doubts this will get my issue resolved or even looked at.
My next steps will be finding an official complaints procedure.
