Forum Discussion

New Scout

3 months ago

Solved

Steam - Unknown Error 1:86001S:51009S:11468332130:1073807360Q

Anyone have any updates on this? I played all day on launch with no errors and as of this morning I have been seeing this nonstop upon getting past the queue. Have tried pretty much every suggestion ...

steam

EA_Aljo
2 months ago
Hello, everyone. I understand this is a very frustrating issue many of you are dealing with. I'll do what I can to help. Thanks so much for being patient and trying to help others troubleshoot.

First, please make sure you go through all the steps in this article:

How to troubleshoot graphics issues on PC

If that doesn't help, gather a DXDiag and attach it to a response.

We'll get these details passed on to the Battlefield team for review. Thanks!

***ACCEPTING AS A SOLUTION FOR BETTER VISIBILITY. THIS ISSUE IS NOT RESOLVED***

Bon3zzTV

Seasoned Traveler

3 months ago

The quality of EA help support is absolutely unacceptable.

I was able to play launch day until around 11PM EST and have not been able to play the game since as it's giving me error code 1:86001S:51009S:11468332130:1073807360Q . I've literally spent the last 24 hours being constantly lied to by support or having them just instantly close chats and nobody can explain what the issue is when it's account related and not hardware / networking related as other people can login to their accounts on my computer and play the game just fine and my issue persists if I try to login on their computer that they're also able to connect to the game on.

This is the current chat I'm having right now and this is absolutely ridiculous.

Wooderson

Rising Rookie

3 months ago

I posted an update and how I got it to work on another thread so adding that here if it helps anyone.

Was able to get more help and from an EA advisor that actually looked into my issue and account. Somehow updating my profile name and my EA account name and Steam display ID matched caused the error. If EA and Steam are linked they can't have the same display name for some reason...

After he looked into it more and tried multiple things like flushing DNS cache, disable 2FA, repairing game, logging out and back in he was pretty sure my original EA account is completely blocked from BF6 servers and accessing the servers because of the linking issue. There is currently no timeline or fix for that issue or being blocked.

He said I could try another email or EA account, sign up for EA pro play and test playing BF6. I had another EA account and email that I did not used but tried it and it works no problem. I asked for a refund on the game and will probably cancel EA pro play and purchase again.

So good news is I am able to play. Bad news probably out the $16.99 EA pro play just to test as well as hours of testing and trying to fix all weekend. Also, lost any and all progression and rewards from other Battlefield games on the new account.

If you have the game only on EA app, you can try and create a new account and play through there. You shouldn't need to reinstall so it's quick to test. If you're linked between Steam and EA app he said both accounts need to be new created accounts to get around being blocked in the EA server.

Hope this helps someone if they're desperate to play or find a fix even though it's not ideal.