Forum Discussion

New Scout

5 months ago

Steam - Unknown Error 1:86001S:51009S:11468332130:1073807360Q

Anyone have any updates on this? I played all day on launch with no errors and as of this morning I have been seeing this nonstop upon getting past the queue. Have tried pretty much every suggestion ...

steam

EA_Aljo

Community Manager

4 months ago

You're welcome.

Most likely, it's an account issue causing this, but it's possible this is connection related. Have you tried any troubleshooting for that yet? If so, what did you try?

SelLum32

New Traveler

4 months ago

EA_Aljo Yes I have. I use a wired connection. Tried just about everything. changing my DNS. Resetting router, using a hotspot instead of my modem. Clearing my PS5 cache.

I also tried deleting and reinstalling the games. Restoring licenses.

EA_Aljo
Community Manager
4 months ago
Ok. Since this appears to be account related, please open a case with an advisor by clicking on the 'Contact Us' button at the bottom of this page.
SelLum32
New Traveler
4 months ago
EA_Aljo I have done so multiple times. They don’t acknowledge the issue is account related or they say they will send it up the chain, depending who I speak with. Is there a way for it to be escalated to someone who can speak on the issue?
EA_Aljo
Community Manager
4 months ago
Can you give me your Steam ID? We'll see if we can find any account issues that may be causing this.
swissburgh
Seasoned Rookie
4 months ago
For me it doesnt work on the EAapp or on steam
EA_Aljo
Community Manager
4 months ago
Can you give me both your Steam ID and EA ID?
swissburgh
Seasoned Rookie
4 months ago
Sent you a DM
BlvckguyYT
Seasoned Traveler
4 months ago
BlvckguyYT for ea id and steam , it stopped working again lol
EA_Aljo
Community Manager
4 months ago
I'll pass it on and let you know what I find out.