Forum Discussion
278 Replies
- EA_Aljo4 months ago
Community Manager
I'm very sorry. We cannot help with bans.
Have you tried playing any other EA games? If you can play them, then there is no ban on the account you're logged in with. - BlvckguyYT4 months agoSeasoned Traveler
Not home currently but I’ll try another and report back as soon as I can. What hours are you normally active in here ?
- EA_Aljo4 months ago
Community Manager
I am personally here until 5 CST. Again though, I can't really help with this.
- BlvckguyYT4 months agoSeasoned Traveler
That’s ok I imagine you’re basically the middle man as community manager just passing info to the correct people, but please tell them to look into these “ghost bans” as well as their backend servers, I’ll do as you requested and let you know what happens 🫡
- swissburgh4 months agoSeasoned Rookie
I only have that problem in BF6 i can play skate and APEX without any problems i tried to contact an EA advisor but they only told me that they working on it yada yada yada...
- EA_Aljo4 months ago
Community Manager
Sounds good. Thank you.
- EA_Aljo4 months ago
Community Manager
The account isn't actually banned then. It's possible there was a ban previously. If you were banned, you wouldn't be able to play any of our games.
- SelLum324 months agoNew Traveler
EA_Aljo at least for me that is correct. I have never been banned yet my account data shows that message. I also can’t access ea servers on other games as well. UFC 5, Skate., and BF 2042. Every few weeks I can log in and the next day unable to connect.
- EA_Aljo4 months ago
Community Manager
What message are you getting when trying to connect to other EA games? This is looking like an account issue. Which, we can't help with over the EA Forums. You would need to contact an advisor for help with that.
- SelLum324 months agoNew Traveler
Skate 4 - 1478078408
Battlefield 6 - 1:86001S:51009S: 11468332130: 1073807360Q
Battlefield 2042 - 1:86001S:66003S:4688822970:0B
FC24, UFC 5 would just say a generic unable to connect. I have contacted chat and they have no fix for this issue. They literally pointed me to the forums and ended the chat on one of the many occasions I spoke with them. Is there someone else other than the EA chat I can communicate with about this account issue? It’s been a year and a half with these recurring problems. I tried re-linking my PSN last month and now I am locked from unlinking it. So I made a new ea account and chat instead linked it to this account still having the issue. Thank you for speaking with us.
This week I have been able to connect to FC24 and Apex. I have no idea why it works with some games and not with others.