Forum Discussion

ILDath's avatar
ILDath
Seasoned Newcomer
5 days ago
Solved

The game does not connect to the server!!!PS5

I select search for game (server) by any of the modes (PS5). I get a black screen and then I appear again in the main menu. What is happening?  I can't play the game I pre-ordered for the second day...
crashing
playstation
  • EA_Aljo's avatar
    EA_Aljo
    5 days ago

    Hi there. Try power cycling your equipment with these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again

    Let me know if this helps or not. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 days ago

Hi there. Try power cycling your equipment with these steps:

  1. Unplug your modem/router for 2 minutes
  2. Hard restart your console by holding down the power button until it turns off
  3. Power it all up and try playing again

Let me know if this helps or not. Thanks!

ILDath's avatar
ILDath
Seasoned Newcomer
4 days ago

I didn't take advantage of your offer because everything worked out fine.

but I noted it as a solution that might help someone

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Glad to hear you're able to connect again. If you have any other issues, please let us know. Good luck on the battlefield!

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