Forum Discussion

Seasoned Newcomer

2 months ago

Solved

Unknown Error Occurring repeatedly on XSX

Tonight, while attempting to play BF6 on XSX, I am no longer able to launch the game, as I repeatedly receive the following Unknown Error Code: 0:51009S:11468332130:1073807360Q.

I have attempted the following:

Rebooting the console (did not resolve)
Clearing XSX Cache via power plug method (Did not resolve)
Disabling Quick Resume and rebooting console/game (Did not resolve)
Deleting local save data and rebooting game (Did not resolve)
Resetting network (Did not resolve) - NOTE: Other games work just fine for me for Multiplayer.
Verified no changes have occurred via my EA account or Xbox Account.

Attempted the EA Contact Us route, but the AI bot just brings me to the self-help section with no ability to chat or contact any support directly. So here I am reaching out for assistance!

launching

xbox

An1mat0r
2 months ago
Appreciate the reply. It appears it has resolved on it's own finally. Should it occur again, I'll go ahead and attempt your suggestion though! Thank you!

5 Replies

EA_Kuba
Community Manager
2 months ago
Hey An1mat0r

Thanks for your report.

One additional step worth trying would be removing your Xbox profile from the console and then adding it back:

Settings > Account > Remove accounts

Select your account, remove it, then restart the console and sign back in to add the account again.

After that, try launching Battlefield 6 before changing anything else.

Since you’ve already gone through some troubleshooting, if the same error still appears afterwards, let us know. At that point, it would be useful to know whether the error appears immediately at launch or only once the game tries to connect online.
An1mat0r
Seasoned Newcomer
2 months ago
Appreciate the reply. It appears it has resolved on it's own finally. Should it occur again, I'll go ahead and attempt your suggestion though! Thank you!
EA_Kuba
Community Manager
2 months ago
Hey An1mat0r

Glad that it's sorted, thanks for letting me know!
Fuzz
Rising Newcomer
1 month ago
Hello, I been having this same unknown error this whole year. On and off. Such a random issue. It's happens when the game tries to connect to online services. Sometimes it will put me on waiting list with a number then the error appears, after closing it the waiting number goes to 000 and back to unknown error. It's very difficult to enjoy this game.
Fuzz
Rising Newcomer
1 month ago
Also I've tried all the trouble shooting and resets with no progress. And I just tried the account removal with also no progress. this issue is so annoying 😭