Forum Discussion
Hi there. Sorry to hear about the crashing. I know that's incredibly frustrating. Can you get me a DxDiag? I'll review this for issues that could be causing the crashing. Just attach it to a response. You can find instructions for gathering it here. Thanks!
- twixczzz9 days agoSeasoned Traveler
well.. there is a label XBOX but manager seems to know better
- EA_Aljo9 days ago
Community Manager
Apologies for missing that tag. Which Xbox console do you have? Series X or S? Also, is it in a well ventilated space and are the vents free of any dirt/debris?
- DolphLundgrenZ8 days agoSeasoned Rookie
Yes, it’s clean and well ventilated and an external variable speed fan is equipped
It’s the newer Xbox Series X, and is about 3-4 years old
- DolphLundgrenZ8 days agoSeasoned Rookie
I’m on an Xbox
- MjrWalker3 days agoRising Ace
What's frustrating is that it's been going on since before Wet Work, and there's been little to no mention of it from EA at all, as per usual.
Platform you're on: PS5
Country you're in: UK
Time stamp the crash last occurred with your time zone: N/A it happens randomly.
If there's an error message, please get a screenshot of it: No error message, just a black screen with music playing behind. General console menus still work, but nothing game bases.
What troubleshooting you have tried so far: Resetting, console cleaning, cache, reinstalling.