[25-28th Dec READ FIRST] Engine / Connection / No contact / 0 lvl etc.

There's currently problems causing connection problems meaning the game probably wont work.

This is affecting online play, Battlelog and all platforms.

EA / DICE is aware of this and working on the problem.

Read more on the Battlelog forums:

http://battlelog.battlefield.com/bf4/forum/threadview/2955064787744884126/

Threads about this might and should be moved to this thread to avoid making the forum messy.

Update from: http://battlelog.battlefield.com/bf4/forum/threadview/2979150494098132966/

Spoiler

We are aware that many are experiencing connectivity issues at present. Our teams are investigating, and working to resolve, this at the highest priority.

We apologize for the inconvenience caused thus far and thank you for your patience and acknowledgement of these issues.

A member of the team will aim to continue updating this thread as we go along.

Regards,

Battlelog Forum Team

Update: It appears services are returning to normal on PC. We will continue tracking this for now.

Xbox Live appears to be back to normal for now, while Playstation Network still seems to be down. You can view the current status of both services with the following links.

Playstation Network: https://support.us.playstation.com/ [support.us.playstation.com]

Xbox Live: https://support.xbox.com/en-US/xbox-live-status/ [support.xbox.com]

We are aware that many are experiencing connectivity issues at present. Our teams are investigating, and working to resolve, this at the highest priority. We apologize for the inconvenience caused thus far and thank you for your patience and acknowledgement of these issues. A member of the team will aim to continue updating this thread as we go along. Regards, Battlelog Forum Team Update: It appears services are returning to normal on PC. We will continue tracking this for now. Xbox Live appears to be back to normal for now, while Playstation Network still seems to be down. You can view the current status of both services with the following links. Playstation Network: https://support.us.playstation.com/ [support.us.playstation.com] Xbox Live: https://support.xbox.com/en-US/xbox-live-status/ [support.xbox.com]

Personal notes:

There's rumours about this being caused by a DDOS attack on the servers. http://map.ipviking.com/ could suggest that is correct

PS. Please notice I don't work for EA, I just put this up for the people too lazy not to check the Battlelog forums and to avoid 500 identical threads messing up the forum so people with other problems don't get help.

FAQ:

What is happening?

Details about what is happening, if DICE/EA chooses to tell us will most likely be posted on Battlelog. Until then, we will just have to wait.

The server status is showing green but the servers are down, what's up with that?

This is true, don't blindly trust the server status icons - they apparently don't work for whatever problem this is.

Will the XP event / my gametime be extended?

DICE will tell you if it is.

Where's my post gone?

It's probably been merged with this thread as there's no point in 7000 identical threads.

I'm having problems with this Battlefield 4 related service, can you help?

Wait with asking for help until the game actually works, we wont know if it's the service being down or or something else causing your issue.

Where can I get a refund?

Within 48 hours you can use the Great Game Guarentee: http://help.ea.com/en/article/what-s-the-great-games-guarantee/

Otherwise you will have to contact Support : http://help.ea.com/en/contact-us/

battlefield 4

371 Replies

ZevaKi
12 years ago
Would be great if EA deploy BF4 servers in Latin America for console-based players. I know that EA almost doesn't’t care about their actual and potential clients here in the bottom of the world, but we are more than just a few players around here, and all of us suffer every day playing in the “worldwide servers” located in North America, because the lag is HUGE!! For instance, in BF3, sometimes the lag can be about 1 second compared a player located in the states, and that means that player will “see” you in the map one second before you can just notice that he was there, so at the time I see him, I was already dead. That is a very frustrating situation.
I know some people whom refuse to purchase any multilayer game which has no Latin America servers, because the fact of the lag… that is something that Einstein predicted long time before: nothing travels faster that the light. Some countries in LATAM, like Argentina and Chile has no less that 200ms of round trip time to Miami (the southest point in the states), so I can understand why those players refuse to purchase BF3 or BF4 for their consoles.
Come on guys!!! Deploying a server in Brazil of Argentina is not expensive at all!!! Latin America has very lower IT costs compared to other regions. I know that the potential market in LATAM is just a fraction compared with the market in other regions, but we are not just a bunch of players, I think you could be surprised about how many people would like to spend money and time playing games with descent performance.
I hope this message reach the eyes of someone with session power in EA. From my side, I will keep playing BF3 (and now BF4) no matters where the servers being located, but would be great to be able to convince my friends to start playing with me.
ZevaKi
XSV_NiTEMARE
12 years ago
Hi there,

This is too early to say yet.

But I will forward this to DICE and we can only hope that they open more servers around the world. Keep in mind that it is a huge request and is not that super easy as you think.

But of course. Everyone around the world should be able to take part of the great gaming experience that Battlefield are giving us.

- With kind regards,

Timmie.
ZevaKi
12 years ago
Thank you for your quick response Timmie. Do not worry, I’m aware that is not a simple thing installing a server farm to host on-line games… but c’mon! we are not trying to put a man in the moon!!!! 😕mileytongue: This is part of the EA business, I mean, you guys has a vast experience in the on-line multiplayer world, you can’t see us that is a huge effort for you to deploy new servers. I can accept that you say “it could take some time, but we can do it”.
Thank you again for your answer… please, keep us posted if you heard anything that could make us happy 😕mileyhappy:
ZevaKi
XSV_NiTEMARE
12 years ago
Yes, of course.

- Timmie
Anonymous
12 years ago
I'd like to endorse this request. BF4 has been officially launched in LatAm on all platforms, but only PCs have LatAm servers. PSN and LIVE are already in all main countries in LA, so it's more a matter of assuring that all players around the world can play the game as it is supposed to be played than technical-finance issue
TMJensen
12 years ago
😕mileysad:what's going on, on battlelog? "The Game Statistics Engine is currently down."
can someone explain to me what is up?
The_Mark11
12 years ago
Same here, since appr 20:45 (CET)
The Game Statistics Engine is currently down.
Anonymous
11 years ago
"No contact with EA Online. Please try again later."
Keep getting this on all the servers yet it seems to be functioning for everyone else?
- UK
Anonymous
11 years ago
Yep, same here. "No contact with EA Online. Please try again later." when trying to join a server. Never had this problem before...
Tried signing out and back in, closing Origin. No luck. I'm assuming the problem is not in our end but in EA's servers. At least that's what I'm hoping.
1Revan1
11 years ago
Yeah, annoying as hell! Even when Origin is not on, you get the error right away after you join, nothing it tries to connect to...right away...other people can play, even one friends whos only 10km way, uhm...and ofc no statement whatsoever whats going on! This is happening at least since 3 hours now regarding to the forum threads in BL!