Account Banned from Answers HQ
Who determines global ban status? I know of a CUSTOMER of EA that was globally banned by the decision of server administrators who determined he was cheating. They were either unable to provide proof in the form of logs or screen shots. I have known this person for more than 15 years and he IS NOT a cheater. A camper and spammer who capitalizes on choke points and legitimate explotation of strategic map positioning... sure. He'll sit and rack up dozens of kills because he knows just where to sit.... like countless other people.
EA's complete lack of answering his querries about removing this ban have driven him to the point of frustration and he has not handled himself well in all correspondance as a result. He's mad as hell and rightfully so. He's been globally banned by punkbuster/EA from playing a game that his is a legitimate license holder of.
What will you do to resolve this in the absence of any incriminating logs or proof to the contrary of his claim that his is not a cheater?
If there proof to the contrary, then shame on me for lending my support. If there is no proof and this is simply the decision of server admins with the power to globally ban just because they got butt hurt, then EA should restore his ability to play the game.
Thank you for your time in addressing this matter.
Player of discussion: *****
***EDITED TO REMOVE NAME****
Server administrators cannot globally ban anybody, only EA can globally ban somone for a vioaltion of the EA Terms of Service. ToS violations can encompass many types of actions from cheating, boosting, in game conduct such as hate speech in the chat HUD, or conduct on any EA forum that violates the EA ToS.
The EA Answer HQ is a community run technical self help forum (ie Gamers helping Gamers), and as such cannot handle any account specific actions or bans.
If you believe your (or in this case your friend's) EA account and/or persona has been incorrectly suspended/banned and you would like to dispute this action, please contact support at accountdisputes @ ea.com from your registered email address.
***Note: If you were banned by Punkbuster or GGC-Stream, please know that EA Support cannot assist with unbanning your account. Learn more about disputing a ban with PunkBuster or GGC-Stream.
https://help.ea.com/article/information-about-banned-or-suspended-accounts
https://help.ea.com/article/punkbuster-bans-and-violations
http://help.ea.com/en/article/battlefield-4-ban-codes-issued-by-fairfight/
In the Subject of your email, please write "Banned/Suspended Account - Game/Product Name - Persona Name".
In the Body of your email, please include the following information:
Your Information:
First Name & Last Name:
Game/Product Name:
Persona Name:
Banned or Suspended:
Error/Notification Message received (if any):
Details of your dispute:
Each account and/or persona is reviewed on a case by case basis. Though we make every effort to address these inquiries in less than 24 hours, we ask that you please be patient as it may take some additional time to do a full investigation.
Please note: The majority of banned or suspended accounts are only suspended temporarily. Find more information about the length of your suspension by checking the email address associated with your account.Do not PM Admins/Mods on the EA Forums/Answer HQ or request them as Friends to appeal your suspension.
If you do, please note, abusive language, harassment, threats or the like will be forwarded to the TOS team for further action.
Follow the steps above to appeal your suspension. Creation of additional accounts to circumvent this action WILL result in all accounts linked to you being reported for violation of the Terms of Service and could result in removal of entitlements/online access.
