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MORGlON's avatar
MORGlON
Seasoned Novice
1 month ago
Solved

Battlefield 1 won't launch on Win10 because EA AntiCheat crash (kernelbase.dll)

Wanted to play some BF1 since I didn't finish the campaigns and to check if the multiplayer is still active. EA version, not Steam.
Upon launch EA Anti-Cheat crashes, creating a dump file.
I followed the crash reporter link to EA support, but after writing the report got

This issue isn't supported by advisors

From Event Viewer:

Faulting application name: EAAntiCheat.GameServiceLauncher.exe, version: 1.0.16412.0, time stamp: 0x66da612d
Faulting module name: KERNELBASE.dll, version: 10.0.19041.6809, time stamp: 0xaee001bf
Exception code: 0x0eedfade
Fault offset: 0x0000000000025369
Faulting process id: 0x3634
Faulting application start time: 0x01dc90b544dc0c88
Faulting application path: D:\Battlefield 1\EAAntiCheat.GameServiceLauncher.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: b2528680-7ef4-4003-8849-f260c7613e7c
Faulting package full name: 
Faulting package-relative application ID: 

Things I've tried:

  • Uninstall and reinstall EA App, EA AntiCheat, Battlefield 1
  • Windows 10 command line: sfc /scannow, full DISM (all three steps), no errors
  • Manually uninstall and reinstall EA Anti-Cheat from executable following these steps
  • Run BF1 and EA Anti-Cheat in Win8 and Win7 compatibility modes and as administrator

Error message doesn't change.

Is there a way I can at least play the game in offline mode without the offending software so I can finish the campaign? I paid full price for this game when it came out, I'd very much like to play it.

Dxdiag and zipped dump file attached.

bf 1
pc
technical issues
  • MORGlON's avatar
    MORGlON
    1 month ago

    Resolved! It's a false positive from a file called pcre64.dll that is part of a multi-monitor managing program Actual Multiple Monitors by Actual Tools. Found it out because BattlEye started giving false positives too. Too bad the EA AntiCheat is not user-friendly enough to give you such info. Unfortunately that means I have to close Actual Multiple Monitors and cannot use my second monitor while playing games with the EA AntiCheat.

6 Replies

  • MORGlON's avatar
    MORGlON
    Seasoned Novice
    1 month ago

    Hello danisoff​ ! In my first message I wrote:

    • Manually uninstall and reinstall EA Anti-Cheat from executable following these steps

    Please compare the address of the site that opens when you click the "these steps" link with the link you posted.
    Thank you for your attention.

  • danisoff's avatar
    danisoff
    Hero+
    1 month ago

    If you are still not able to fix the issue, you should talk to EA support. They might have more relevant information.

    EA Help

  • MORGlON's avatar
    MORGlON
    Seasoned Novice
    1 month ago

    Hello danisoff​ ! As I wrote in my first message:

    I followed the crash reporter link to EA support, but after writing the report got
    This issue isn't supported by advisors

    Is there a way past the "This issue isn't supported by advisors" message? The link in the crash report handler points to https://help.ea.com/en/contact-us which then redirects to https://help.ea.com/en/customer-care where I tried filling the report. I have the dump file right there in the first message if someone is capable of checking that.

  • MORGlON's avatar
    MORGlON
    Seasoned Novice
    1 month ago

    Also got a log capture with Process Monitor with EAAntiCheat.GameServiceLauncher.exe filter. Didn't spot anything of note, someone with more experience with procmon might gleam something. Attached.

  • MORGlON's avatar
    MORGlON
    Seasoned Novice
    1 month ago

    Resolved! It's a false positive from a file called pcre64.dll that is part of a multi-monitor managing program Actual Multiple Monitors by Actual Tools. Found it out because BattlEye started giving false positives too. Too bad the EA AntiCheat is not user-friendly enough to give you such info. Unfortunately that means I have to close Actual Multiple Monitors and cannot use my second monitor while playing games with the EA AntiCheat.

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