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We stress tested a couple of dozen matches on BF1 and BFV on a machine with an AMD Ryzen 5 5600X 6-Core Processor and can't reproduce this behavior. We're still investigating, but we don't see any issues on our end, even in the user telemetry coming from the people reporting this issue in the thread.
It would be helpful if anyone experiencing an actual blue screen could provide me with their memory.dmp, which would be located at C:\Windows\memory.dmp.
- ADLERELiCT3 months agoRising Traveler
Just so we're on the same page here... I suppose you guys were stress testing on the latest Windows 11 build (26100.4061) and with the latest AMD Chipset/Graphics drivers installed? Also, you literally can't see anything in user telemetry when the processor is being halted/interrupted and kernel freezed.
I can't speak for anyone else affected by this issue, but this freeze is less pronounced on my PC even though it's much more lower-end than the ones that were hard crashing. PC freeze is really brief. It happens 15 seconds after loading into the menu, lasts for more or less a second and then resumes play as if nothing happened.
This issue was easily reproduced using a completely different set of hardware (3900x/RTX 2070 and 5700x/RX580) and software (Windows 10 22H2 w/ latest updates). Symptoms reported earlier could also be seen after a clean install of Windows 11 and after a clean boot.
To rule out possible teething issues with other 3rd party software, I decided to uninstall my usual AV software (ESET) to find out that the issue persists.
Around 65000 pagefaults were also reported at the time of the freeze. All were related to nvlddmkm.sys and eaanticheat.sys
Here are my PCs specs for reference:
AMD Ryzen 7 5800X 8-core Processor
NVIDIA RTX 2060
32GB DDR4 (3600 MT/s)
Windows 11 24H2 (26100.4061)
Games run off of an SSD.
- TANKK_MANN_3 months agoNew Rookie
Dear AntiCheat team,
After another crash, I uploaded the file memory.dmp. on my Google Drive and you can download and analyse it:
https://drive.google.com/drive/folders/1frs5T5uw4uAIngKknNwRx9l99bB_JDN9?usp=sharing
Here again my pc specs:
Notebook MSI GS65 Stealth Thin 8RF
Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.20 GHz
RAM 32 GB
Graphic card: Nvidia GTX 1070 with MAX-Q design 8gb
During the Blue Screen of Death, this message appears everytime:
Stop code: UNEXPECTED_KERNEL_MODE_TRAP
Please let us know if you update the driver and manage to fix the issue or if you have any update
Thank you- Kayl0n3 months agoNew Traveler
thank you, thats exactly what he needs to look at. (even though I am not getting a BSOD so idk if it will fix my problem but i guess it's the same issue and each PC crashes differently?)
- ADLERELiCT3 months agoRising Traveler
AntiCheatWard Any new developments regarding the issue at hand? It's been almost a month since this problem arised and yet nothing has been done about it.
I'm honestly tired of hearing the same 3 second (trrrrrrr) sound every time I try to launch my game up. Oh, and just in case you'll ask the same, tiring question, i.e. "Are you sure you're running the latest anticheat version?"
Yes, I do actually... and it's 1.0.8985804.
- AntiCheatWard3 months ago
EA Anticheat Team
No, no updates yet. We have a new build we'll publish soon that might help some users, but I don't believe anyone has passed me a full .dmp file as requested for those who are impacted by the freezing.
Tank_Mann experienced a blue screen that is most likely not related to the freezing everyone else has, and a possible fix for that will be included in the upcoming release.- ADLERELiCT3 months agoRising Traveler
I stand corrected then. Thanks for the response!
I personally couldn't trigger a meaningful memory dump, as the freeze is literally a second long. I mean, I could if I had a script that generates a mem dump at the flick of a button. Then again, I doubt it'd provide you with meaningful information, since system interrupts aren't accounted for by the OS when generating a memory dump.
I'll be eagerly awaiting the next build, then. Hopefully it'll ease the strain on my system a bit... Fingers crossed!
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