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agusenanas's avatar
agusenanas
Rising Rookie
6 months ago
Solved

Battlefield 3 download

Im starting a new thread to see if someone of the comunity can help me, a moderator, comunity manager, someone.

So, as many others i have this issue were i cant download battlefield 3 its says i dont own the game.

some players got this problem solved, but not me.

i purchased bf3 in 2013 for pc. i have a cd-key (serial) wich i still have.

when i try to download the game, the only language i can choose from is russian, and after that

the pop up shows up "you dont own the game" i started multiple chats with ea support, no luck.

they didnt fix the issue. i uninstalled and installed the app hundred times.

i downloaded my account data, and the game is showing in my entitlements since 2013.

its my favourite battlefield game of the series. im now playing the beta of bf6 but i just cant give up on bf3 its just my beloved fps to play.

i hope someone can read this and give a brother a hand. i really need it. thanks in advance!

sorry for my english.

  • Hello agusenanas​,

    The best thing you can do is to try talking with EA support again, since the issue is related to the product key they are the only ones with the sufficient resources and privileges to assist you.

35 Replies

  • Yes, that's absolutely right, I'm opening the same case from November 5, 2025

  • IB-Lucky's avatar
    IB-Lucky
    Rising Newcomer
    1 month ago

    I am having the same Issues as all the above and None of them want to help you they ALL pass the Buck !!! i bought in 2012 and still have all the emails showing where i bought it in 2012 but they still will not do anything about it just sent me here to complain UNHEARD Like everyone else

  • gwire46's avatar
    gwire46
    Seasoned Novice
    1 month ago

    Hi IB-Lucky​, Sorry to hear that. Have you been transfered to the Technical team yet? If yes you might have keep trying with the same case# until you get someone actually qualified to make changes or repurchase and unfortunately keep trying with the same case#. Or do what most do. Give up and put EA in the rear view mirror. Go to Steam. Dont worry, either way, what is given shall be recieved. Karma is precise and its coming for EA support. Good luck. 

  • IB-Lucky's avatar
    IB-Lucky
    Rising Newcomer
    1 month ago

    gwire46​ Thanks for the response i have been transferred to ever place you can go to with over 5 hours chatting with them and have been promised they will fix it and still with NO Results!!! And why would i purchase it again that is what one of the technical team members suggested me to do after he could not fix it but again WHY i have ALREADY paid over a $100 for this game with PROOF of purchase emails from 2012.   

  • gwire46's avatar
    gwire46
    Seasoned Novice
    1 month ago

    Agreed, This is a pathetic excuse for a company and a companies support system. They still have not refunded my money for the re-purchase of BF3 Premium. That is proof for illeagal extorsion.