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memoric's avatar
memoric
11 years ago
Solved

BF 4 stopped working since grafic card driver update

Hi

My Problem is, that BF 4 stopps working till i join a server. Before the grafic card driver update (AMD HD5800 series, ver. 14. 4) it worked perfectly, but now i can't play the game. I tried update direct x manually, but that's not working. deinstall and reinstall card driver also not working, and dissable origin in game also not working.

Anyone knows a solution?

Thanks and regards
memoric

battlefield 4
  • memoric's avatar
    memoric
    11 years ago

    I have fixed it. This helped me:

    If the problem only began after updating your graphics driver then try reverting to a previous driver (again choosing 'clean install)
    If using Mantle drivers on AMD and crashing in X64 version then: Go to C:\Users\Administrator\Documents\Battlefield 4\settings and delete the file "PROFSAVE_profile" (or you could just move it somewhere else on your PC for safekeeping).This will also reset keybindings and graphics settings so you will need to do them again when you launch the game.

    I think the antialising was the problem, i have now turned it off, now it works. Thanks for all the help!

6 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Stops working until you join a server?   I'm not grasping the problem.

    Does it give a Windows Error message?

    Go to Reliability History, find the report log, post it here.

    Reset 3D preferences in CCC?

    You could try the 14.6 Beta drivers.

  • memoric's avatar
    memoric
    11 years ago

    Sorry i sayed it wrong it stopps working when loading level...
    How can i find this report log?

    Sorry i am a noob what belongs to computer, what is ccc? It gives no Windows Error message.

    I've tried installing the beta driver, it's not working...

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    CCC = Catalyst (the software for your drivers)

    Start -> type "Reliability" should come up 'view reliability history"

    Find the date, click the error, view tech details

    I won't be back for a few hours.

  • memoric's avatar
    memoric
    11 years ago

    Here is the report log, unfortunatly it is in german:

    Beschreibung
    Pfad der fehlerhaften Anwendung:    C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe

    Problemsignatur
    Problemereignisame:    APPCRASH
    Anwendungsname:    bf4.exe
    Anwendungsversion:    1.2.0.2
    Anwendungszeitstempel:    537eb51a
    Fehlermodulname:    atidxx64.dll
    Fehlermodulversion:    8.17.10.545
    Fehlermodulzeitstempel:    53507ed6
    Ausnahmecode:    c0000005
    Ausnahmeoffset:    0000000000298c5d
    Betriebsystemversion:    6.1.7601.2.1.0.768.3
    Gebietsschema-ID:    2055
    Zusatzinformation 1:    dc75
    Zusatzinformation 2:    dc751a634e35056b200c6d205d756e89
    Zusatzinformation 3:    d018
    Zusatzinformation 4:    d0181aca7389fed306459d90034d7786

    Weitere Informationen über das Problem
    Bucket-ID:    33326188

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

     atidxx64.dll

    ATi/AMD drivers

    ---First
    Simpliest thing first.
    Go to C:\Users\>>user>>\Documents\Battlefield 4\Settings
    PROFSAVE_profile
    Rename is PROFSAVE_profile.BAK

    --Second
    http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

    ---Third

    If you aren't used to Safe Mode or scared of BSOD don't do it.

    Uninstall your ATi/AMD driver per the official method listed above.
    Restart into Safe Mode
    Run DriverSweeper
    Restart
    Install Latest Drivers

    http://www.guru3d.com/content_page/guru3d_driver_sweeper.html

    If you have a BSOD on restart. Go back to Safe Mode. Go to System->Device Manager->Display Adapters Remove them, restart.

    Safe Mode /w Networking will save the day
    ------------------
    This another program that is popular.. I haven't used it. Does the same thing as Driver Sweeper I believe.
    http://www.guru3d.com/files_details/display_driver_uninstaller_download.html

  • memoric's avatar
    memoric
    11 years ago

    I have fixed it. This helped me:

    If the problem only began after updating your graphics driver then try reverting to a previous driver (again choosing 'clean install)
    If using Mantle drivers on AMD and crashing in X64 version then: Go to C:\Users\Administrator\Documents\Battlefield 4\settings and delete the file "PROFSAVE_profile" (or you could just move it somewhere else on your PC for safekeeping).This will also reset keybindings and graphics settings so you will need to do them again when you launch the game.

    I think the antialising was the problem, i have now turned it off, now it works. Thanks for all the help!

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