Can't download Battlefield 1, due to files in use

Hi @TheMarine27,

Lets see if a safe mode download gets the game installed for you.

In Origin, click on the word ORIGIN at the top.

Choose Application Settings.

Go to Diagnostics at the top of the panel that opens.

Turn Safe Mode Downloading ON.

Do a Clean Boot.

Disable and firewall or antivirus that may not be disabled on a clean boot.

Run Origin as Administrator.

Try your download again. It will be slower in safe mode but, that may get the game installed properly for you.

Thank you for the response, @DarkAmaranth1966.

Unfortunately this did not work for me. I tried what you said and I got the same error. I also tried to restart in "Safe Mode with Networking" to see if that would work it also did not help. 

If you have any other ideas I will gladly try them. If not then that is ok as well I will try some other random stuff and hope for the best. 

Again thank you very much for the response!

Hi @TheMarine27

Okay, can you please Post your DXDIAG report.

Let see if there might be an update you need, or an error in there that we can help you fix.

Alright, @DarkAmaranth1966, here it is. One thing already is that it said to click the "Run 64-Bit DxDiag" if you have a 64-bit computer. I do have a 64-bit computer but there was no option for me to click it. Otherwise here is the report.

That should only happen when the files needed are in use by another program and, those would be .dll (shared library) files.

A Clean Boot.

Disabling antivirus and firewall if they are not disabled on a clean boot and, running Origin as Administrator. should clear that.

The only thing it can be is something that uses a shared dll that is not disabled on a clean boot.

I do see a lot of crashes form Daemon tools so, if any of those associated processes start on a clean boot, try ending them.

Hey, @DarkAmaranth1966, thanks again for all of your help. I uninstalled Daemon tools cause I wasn't using it ever and I also unplugged any and all things that I did not need to see if that would help.

I did another Clean Boot and did what you said. I turned off my firewall and ran Origin as an administrator. Unfortunately that did not fix the problem. The same error message came up again. And I still cannot move forward in my download. I don't know if I mentioned this earlier but it download the full game (40.39 GB) but it will not patch in the final 7 GB. I don't know any other programs that would share a .dll, so I am lost on what to do next.

Again thank you for all of your help, even if none of the proposed solutions have worked it as still been good to finally be able to at least try something to fix the problem. So thank you for that.

Hi @TheMarine27

At this point there are two possibilities left. A non Windows process other than Origin and it's QtWebEngineProcesses is still running on a clean boot or you have a dmage system file in Windows that's reporting in use when it isn't.

You can check for that like this: Use the System File Checker to repair Windows System Files.

@DarkAmaranth1966,

I don't know anymore.

I used the system file checker and it found no damaged files that it had to fix. After that I once again did a clean boot and looked in the task manager for anything that did not look like Origin or windows, I did not find anything their either though there could be a file I am missing somehow (Is there a way to check for that)? I honestly have no idea what to do anymore. You have helped me so much and I shouldn't ask for anymore but do you have any more ideas I can try?

Once again thank you so much for your help!