Game is not launching

Question

Hi, I bought Battlefield 3 on Steam and when I try to run it, I get a message that I don't have this game on the EA App and I have to enter the product key, even though I normally have the game in the EA library. I will add that at the same time I bought Battlefront 2, which runs without any problems.

I contacted EA support and followed the steps below
1. Ensure that the game, EA app and Steam are closed.
2. Press the Windows key and "R" at the same time to open the Run Window
3. Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" without the quotes into the Run Window bar and press ENTER
4. Move the License folder to your desktop (EA Services folder should be empty)
5. Start EA app, Steam app, and launch the game

It didn't help.

Then I tried clearing the EA app cache, which didn't help either.

Then EA support told me to reinstall the game and we ended the conversation. When I reinstalled it and tried to run it, the same thing still happens.

Any ideas how to solve this? Thank you in advance for your help

elliotlh · Answer

Hi starszynski&nbsp;
It might be worth checking the solutions people have mentioned in this megathread: Battlefield 3, BOUGHT via Steam or EA app, Keeps Asking For A Product Key | EA Forums - 6296498
It's more for Steam than the EA App admittedly, and it looks like you've tried the steps in the accepted solution already, but there might be some other info there as well.&nbsp;
However, while it's been a very long time since I've used the EA App as I play on console, it looks to me like it's Origin in your screenshot rather than the EA App. I could be wrong about that, though, so if you're definitely using the EA App then feel free to ignore this.&nbsp;

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Game is not launching

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