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noksky's avatar
noksky
Seasoned Newcomer
1 month ago
Solved

HELP!!! BF3 - Asking for Product Key? Won't Load Game!!!

Oldie but goodie here. Hoping someone can help give a proper solution to this.

When I try connecting to a server, a popup appears asking me for the product key. When I press Enter Product Key, a quick loading wheel appears, then an error message appears saying my computer is offline and to activate using Origin Account and to be connected to the internet. The Retry button does nothing. I've also tried logging again into my account by selecting Sign in as different user.

I've uninstalled the EA app and BF3 in full by using Revo Uninstaller to ensure all files and cache are cleared. Still not working.

Thanks in advance!

  • Hello noksky​,

    Nobody can assist you with this issue on the forums since it's account related (game ownership). You should talk with EA support.

    EA Help

4 Replies

  • Hello noksky​,

    Nobody can assist you with this issue on the forums since it's account related (game ownership). You should talk with EA support.

    EA Help

  • I have the same problem, since forever. EA doesn't care, and no fixes work (it's probably something on their end got to do with licence activation and stored machine hash mismatch which doesn't update on their back-end). Tried everything short of reinstalling Windows.

  • noksky's avatar
    noksky
    Seasoned Newcomer
    19 days ago

    Yes! You have to delete the old licence folder. See my screenshot for the steps.