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___el2PP's avatar
___el2PP
New Novice
24 days ago

Help! Unable to join Battlefield 3 servers — EA Help won’t create a case

Hello everyone,

I need help with a Battlefield 3 issue and EA Support is not letting me create a support ticket.

Here are the details:

- I own Battlefield 3 on THREE EA accounts.
- TWO accounts can join servers normally.
- ONE account (___el2PP) cannot join *any* server — every attempt shows: 
   "Error Could not join server (1)".
- I was able to play on this account recently.
- I have tried:
   • clearing cache and cookies,
   • restarting the EA App,
   • using a different network (mobile hotspot),
   • and other local troubleshooting.
- Other accounts on the same PC + network still work.
- When I try to contact EA Support about this, the support form does **not actually create a case** — nothing appears in My Cases.

Please, if anyone has advice or if EA staff see this and can escalate it, I would really appreciate some help.

Thank you!

bf 3
discussion
pc
technical issues

4 Replies

  • ___el2PP's avatar
    ___el2PP
    New Novice
    21 days ago

    Thanks for the tip! Enabling 2FA solved the problem and I can join BF3 servers again.

  • claire557's avatar
    claire557
    Seasoned Newcomer
    20 days ago

    a backend account entitlement issue on EA's side. "Error (1)" on a specific account usually means the master server doesn't recognize that account's "persona" or its license for Care Credit the game’s online component, even if the EA App shows you own it.

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