Assistance With An Account Ban
I purchased and started playing Battlefield 1 in May 2025. My account has not used any cheats or violated any terms of service, yet it has been permanently banned.
I do not understand why the EA support team would penalize a law-abiding player by accusing me of violating the rules. I have never used cheats or exploited bugs. I was simply playing normally on a computer at an internet cafe.
Of course, I could afford to buy the game again, but this account carries a part of my joy and serves as a witness to the bond between me and my friends. I just cannot bear to let go of these memories.
I bled fighting the Emperor's army in Fort de Vaux; I resisted the English-speaking invaders at Cape Helles; I fought the Tsar's army on the Volga River. I simply love this game. I am asking for my account back, which was banned perhaps simply because I was too poor to own a PC and had to play at an internet cafe. What is my crime? Was it playing this game?
I stake my life on it: I have not violated any rules (my friends were equally shocked when they learned of the ban). I just want to relive those happy times. To whoever reads this request, as a fellow gaming enthusiast, I beg you: please help me. I just want my account back.
Hi EriwnAlfred,
There is nobody here who can remove a ban - you will need to appeal to EA's Terms of Service team. The guide below should explain the process and allow you to create an appeal.
https://help.ea.com/en/articles/security-and-rules/locked-banned-suspended-accounts/
If you are successful in your appeal, I would recommend not using your EA account in an internet cafe going forwards, as doing so can cause problems such as this.
