Live chat button not working.

Hi theangryyetti03!

I understand that waiting for such a long time can be annoying, would be for me the same. Special account/purchasing issue can take time, depends on the amount of work to dig in to a case like this. Our experts need to get absolutely sure about some details.

I checked your case, you contacted our Live chat support several times. I think the highest priority for you is the Premium service purchase. I would recommend following advice:

1. Go to our contact site

2. Choose "Battlefield 3" as product

3. Choose category "General Questions" and as platform "PS3"

You should get the option for "Live Chat" and "E-Mail"

Send our Support team an E-Mail with your case number and asked if it's possible to forward this mail to the responsible expert for a status update about your case. Just for clarification, cases like that can take a plenty of time to solve, especially if they needed to be escalated. But they might able to give you a update about your case.

Hope to see you on the battlefield soon!

Basti

The live chat button still doesn't work & I sent an email 2 days ago, they never replied.

I understand these things take time but I've been trying to solve this problem since the 2nd or 3rd week after premium came out.

I'd also like you to remind your superiors that I have almost all conversations copied & pasted, I can name names about EA representatives that have lied to me just so they don't have to deal with me.

EDIT: Typical of you not to reply.

I didn't see the Live Chat button AT ALL. Neither mail button.

What I did to get the live-chat button was changing the site country to New Zealand.

And to get the Mail button was changing the site country to United Kingdom.

I hope this works for you! :3

battkefield 4 has been released but they still havent fixed the chat button....

when i click on it, nothing happens, theres no hyperlink

Same here, Live Chat does nothing at all.  I just completely uninstalled and reinstalled Java and still nothing.  Even tried lowering it's security settings all the way down, still nothing.

Many threads dating back to 2012 with this issue, all unanswered and EA clearly doesn't care whether or not we can contact support.

EA pushes games through quality control, doesn't support their customers and thinks they deserve full retail prices for beta games.

So I'm not the only one. I was beginning to think the entire customer support website was just an illusion. It's driving me insane. I somehow created a case, but was answered by my own message as the Advisor???

The chat is obviously just an animation, and as for an email option, I've never seen one. 

I've been trying to contact them for a week and I just keep going round and round in circles.

The call centre is always full to maximum call load and that guy keeps trying to get you to use the chat, which doesn't work.

The only thing I can think of, is that you have to be a member of Facebook to chat. But I've never used it and certainly aren't about to. That site has more viruses than an Indonesian sewer.

If the is indeed a real human in this company somewhere, can you please reply to my CASE #11132665. I no longer have access to my email address associated with an old account that has Burnout Paradise Ultimate Box on it. So I can't log into it or retrieve my password.

I have the CD Key, so all I need is a support rep to email me and ask for it, so I can transfer it to this account.

Please.

it's 2015 and live chat (or any other contact option) still isn't working, how hard can it be, really?