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ananjaser1211's avatar
ananjaser1211
10 years ago
Solved

Lost PREMIUM content Battlefield 3

Hey, So i recently contacted an Advisor to fix an issue i had with my copy of battlefield 3 which i got free on the house

The process involved replacing the game in my account, I recently formatted my PC and reinstalled origin, Downloaded BF3 to find that i cant download my Premium pack, The DLC maps and such. I cant seem to access my premium content as i never had it,

I keep re opening cases and trying to contact the EA advisor to help with this issue but i cant seem to connect to one, I waited for over 3 hours on one session waiting to be connected while it says EST time 5m , I have been trying to contact an advisor for over 2 weeks now, Still i cant seem to reach , Never had this issue before , usually i can connect to an advisor in ease, idk what went on this time.

So any help in recovering my Premium content ( I have the Serial code and the confirmation email for it)

Thanks in advance 🙂

battlefield 3
  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Hey @ananjaser1211, 

    I just checked your account and it seems like you're always loosing the connection before it comes to contact with an Advisor. 
    Also please just update the cases if definitely necessary since constant updating of the case will kick you back to the end of the ticket queue. 


    Cheers, 
    Val 

5 Replies

  • DarKGumma's avatar
    DarKGumma
    New Vanguard
    10 years ago

    Battlefield 3 which you got free on the house not includes Premium contents.

    If you want to be premium, you should buy BF3 Premium

    Please accept a solution if your issue is solved. XP is also appreciated.
    I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
    Questions belong in the forums. I don't answer questions via PM.
    Help us helpers to help you

  • ananjaser1211's avatar
    ananjaser1211
    10 years ago

    Sorry i forgot to mention, I bought BF3 premium , i have used it and installed it multiple times, i had ti a year ago recently it was gone

  • ragnarok013's avatar
    ragnarok013
    Hero+
    10 years ago
    @ananjaser1211 wrote:

    Sorry i forgot to mention, I bought BF3 premium , i have used it and installed it multiple times, i had ti a year ago recently it was gone

    If you're on PC then you'll need to speak with a Game Advisor again as PC Premium is an EA Account entitlement so if its gone missing only  a GA can fix it.  If you're on console simply redownload your premium file from the BF3 in game store and your premium access should be restored.

  • ananjaser1211's avatar
    ananjaser1211
    10 years ago

    Hey, I am on PC, and yeah i know i need to contact an advisor, the problem is I cant , it just keeps saying waiting to connect to an advisor, I have been trying for 3 weeks if not a month and i cant seem to get to an advisor

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Hey @ananjaser1211, 

    I just checked your account and it seems like you're always loosing the connection before it comes to contact with an Advisor. 
    Also please just update the cases if definitely necessary since constant updating of the case will kick you back to the end of the ticket queue. 


    Cheers, 
    Val 

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