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ietxmmyrus's avatar
ietxmmyrus
Icon for EA Staff rankEA Staff
9 years ago

Re: Battlefield Companion app can't change profile

Hey @BabiesAndBombs,

thanks for the info and update on this. This should usually be resolved by logging into the game on the console to sync the data.

If time fixed this issue: All good. Have a great time on the Battlefield!

5 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago
    No it stays that way
  • Anonymous's avatar
    Anonymous
    8 years ago

    I am having the same issue. When i log into the app, it only shows my "PC" profile even though I play on Xbox 1. I have been trying to trouble shoot this for a week. Any thoughts as to how I change my profile to console instead of PC? I am not sure how to point the app to my xbox profile. 

  • Anonymous's avatar
    Anonymous
    8 years ago

    Update: I contacted EA through their online chat service and they were able to update my profile with the correct gaming type (PC to Xbox). I now have the profile in Battlefield Companion and it is working perfectly fine.

  • ietxmmyrus's avatar
    ietxmmyrus
    Icon for EA Staff rankEA Staff
    8 years ago

    Hey @woochie26,

    how exactly were you able to display the Xbox account in the end? That info might be helpful for other players encountering the same issue.

  • Anonymous's avatar
    Anonymous
    8 years ago
    I supposedly had two email accounts. My gamertag was pointing to the one I logged into my Xbox with and not the account I setup online, which I was using to log into The Companion App. The EA support team said this was something they had to change on their end. Five minutes after they changed it and one password reset later, I was able to login and see all my cresentials.

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