Re: Help! Trouble Redeeming the exclusive Doughboy M1911 *Collector's Edition

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@EA_David wrote:

@JustFrvgs You appear to have this skin on PC, and each CE will only get you a code for a single platform. As you have the content on the PC, unfortunately we can't assist further. 

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@EA_David and @EA_Joker I can confirm that this is unfortunately the case. I redeemed my code for PC and it shows up on my PC soldier but does not show up on my Xbox One or PS4 soldiers which is what I suspected would happen. I really think that if you attach a CE to your parent origin account the in game stuff really should be available for all of your connected soldiers...just a bit of feedback from the trenches for the devs David.

Hello I put in my code but nothing downloaded - it said thank you but nothing came in or downloaded on the ps4 .. Now says code invalid ? Still don't have the gun

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@SebiGP wrote:

Hello I put in my code but nothing downloaded - it said thank you but nothing came in or downloaded on the ps4 .. Now says code invalid ? Still don't have the gun

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Are you speaking about your code on the triforce website or the code into the PSN store?

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@SebiGP wrote:
Triforce website .. I wish I had a code for psn I can't get it .. Redemption process says go goto the triforce bf1 redemption page to get your ps4 code but when I enter that says code in use ?? It only went thru first time but nothing unlocked no code was sent or provided for ps4.. I figured it would auto download like update but nothing - can't find it in psn store and no code for psn for it to download .. ☹️

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I chose PC so I'm unclear on how the process worked for PS4, however generally the code would be emailed to the address linked with your origin account. Did you check that email address as well as your spam or bulk mail folder in case your email provider thought it was spam?

It's not working for me. I've tried numerous times on the Triforce Website, (and typed it properly), and it still says code is not recognized, or code may have already been used. I looked in my used codes, it said I've never redeemed any codes. Help?

Hello @quest789,

Can you please let us know which Platform you are trying to redeem this code for?

Also, have you tried contacting an EA Advisor via Live Chat? They are able to sort this out for you as well.

Please let us know if you need further assistance.

Thanks 🙂 

@iluminatethesky

I am on PS4

I haven't talked to an EA Advisor yet, i'm sorta using that as a last resort

@quest789,

Have you tried what @ragnarok013 mentioned in a previous post?

"Generally the code would be emailed to the address linked with your origin account. Did you check that email address as well as your spam or bulk mail folder in case your email provider thought it was spam?"

See if this works for you, if not, let us know.

Thanks 🙂 

Hey @quest789, were you able to get this sorted yet?

If not, I'd recommend reaching out to an EA Advisor as mentioned earlier in the thread, they should be able to double check the code for you and, if all else fails, issue a replacement.

Keep us posted!