Forum Discussion

Community Admin

Re: My Origin doesn't recognize my Premium edition BF3

Do you still have the code to register that game to an EA account? Our Support staff can verify that code was redeemed on your account and not another account. Some players accidentally create more than one account and perhaps that could be the situation as well.

For this request, our forum team is not able to make any changes to accounts. Our specialists should be able to correct this for you without you being available, but they may need to just touch base with you by email or phone again to verify account changes. If you visit our Help site, the Contact Us button is at the top where you'll see your existing cases in which you can check for status updates or "resume" the case to contact our Live-Support team again directly.

I'm sorry to hear about the trouble and how you have to go through our Support team to get this fixed. I understand that's inconvenient and not something anyone really looks forward to doing when they want to just jump into a game, but our teams can handle these requests in pretty quick turnaround time. Keep us updated on the status and thanks for reaching out!

5 Replies

Maxilist
6 years ago
Hi, I put an order for a call but I'm just about done trying to get this sorted, it seems I'm doing all the work. the total time I've spent on the chat service speaking to multiple different people has been four hours. It feels as though no effort is actually being put in to actively solve my issue. The staff identified that my access code was for a premium BF3 edition, and yet they won't do anything to fix it. they told me to contact a specialist when they're available but after four hours of communication the least they can do is refer a specialist to me without me having to spend 2 and a half hours waiting for a person to pop up in a text box.
all I wanted was to play BF3 with the edition I payed my hard earned cash for.
Edit: yes I have the code, and though the staff have told me it is a premium edition code (it should be) ORIGIN recognizes it as a limited edition version
I have attached a pic
Maxilist
6 years ago
Zack, a specialist on the call team managed to solve my issue under ten minutes, the man is a god send, please promote him.
EA_Blueberry
Community Admin
6 years ago
@Maxilist

Great to hear it all worked out. Sounds like a solid BF3 weekend is upon us. 🙂
RoBo959
6 years ago
Hi @EA_Blueberry I seem to be having a similar issue with DLC recognition. I just bought the premium edition so i could join more servers and i've repaired and verified my game files through the origin launcher.
Maxilist
6 years ago
hey man, the best thing you can do is use the call center. they can get right into your account if you specifically ask for a specialist, they'll solve your issue in a couple minutes.