Community ManagerHi there, @raging_BATUT
I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
hi @EA_Aljo
Thanks for reply.
I've tried your approach, but it didn't helped me, unfortunately.
Is it possible to ping Battlefield 1 servers for PS? I'm guessing it is networking issue, since EA support checked my account and everything seems fine.
Community ManagerWe should try bypassing your normal connection. As a test, can you switch your console's connection to a mobile hotspot and see if that works? Be sure to power cycle your console after making the switch.
Tried that just now, with and without VPN, but didn't worked.
Contacted my internet provider as well, they reset my whole connection to internet, but it didn't worked too.
Community ManagerWhen are you losing connection? Is it happening in the middle of matches?
When I start a game. Just can't get connection. I have this issue for three months now, therefore I switched to PC for a moment
Community ManagerThanks for trying. Something else to check is your router's firmware. Make sure it's up to date. Also, UPnP should be enabled. If both of those are fine, take a look at the troubleshooting suggestions here.
You could try contacting your ISP to see if they are noticing any issues with your connection. You're also welcome to open a case with an advisor by following the instructions here. Unfortunately, I'm out of other ideas that may possibly resolve this.
Tried that just now, didn't succeed.
i've contacted support and they sent me to forum)
I've also tried creating new account, and it is also was unable to connect. Which is strange, since FC 24 works just fine.
Well, I guess, I'll have to play on PC from now on.
