Unjust Ban - EA is Not Responding!
My account was suddenly banned without prior warning or clear explanation, and I haven't received any response from EA Support despite reaching out.
Here is the situation:
Unjust Ban: I was simply enjoying the game, yet my account was banned. I have not violated any rules or used inappropriate content. This seems to be a misunderstanding.
No Email Notification: I received no notification regarding the ban or how to appeal the decision.
Forum Login Issue: I tried to log in to the forum to seek support, but I was unable to access it due to the ban. Therefore, I had to use a secondary account to post here.
Warning of Permanent Ban: I was also warned that if I get banned again, it will be a permanent ban, but I was not given any clear explanation as to why I received this warning.
Emblem Issue: The notification I received mentioned I was banned for using an emblem related to Hitler or SS symbols. However, I have never used such an emblem. The emblem I used was of an anime character, and it did not contain any prohibited symbols or offensive designs. I have attached a screenshot as evidence.
I have been a long-time fan of EA games, and I am extremely frustrated with this situation. I have attached the screenshot of my emblem as evidence and would like to request a thorough review of this issue.
Please help resolve this matter as soon as possible and provide a clear explanation of what the issue is.
Best regards,
EA ID s-kun8
Hello duqysiz3kr6u,
You will need to speak to the Terms of Service team.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
- Click Contact us at the top of any page on EA Help.
- Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
- Choose your platform.
- Select Manage my account, then Banned or suspended account.
- Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
- Click Select contact option.
- Sign in to your account that has the ban or suspension, if you aren’t already.
